topic Re: Phone plan in Get Support

Phone plan

Sally1 — Thu, 06 Jan 2022 08:40:57 GMT

I upgraded three days ago to get more data. I was charged with new plan but the data does not appear on my phone!

Re: Phone plan

Triguy — Sat, 02 Oct 2021 22:30:56 GMT

Did you make an immediate plan change or on next renewal ?

Log into your self serve account to check your plan. If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

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Re: Phone plan

hairbag1 — Sat, 02 Oct 2021 22:59:28 GMT

@Sally1...log in to your account and look at My Data & Add-ons. You'll see how much data you have remaining on your current plan. If there's no data noted, that means it's been used up until next renewal occurs.

When you got your new plan, you were given the option to Change at next renewal...or ...Change plan now. If you're certain you were paid for new plan...that means you selected second option.You should see new plan listed.

Re: Phone plan

pkaraa — Sat, 02 Oct 2021 23:13:56 GMT

Data upgrades should reflect in your account page after the renewal.

If it is not updated contact CSA and create a ticket here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437