topic Re: Bonus Data Not Showing Up In Account in Get Support

Bonus Data Not Showing Up In Account

laughingmonkey — Thu, 06 Jan 2022 08:40:31 GMT

I have the 15$ plan with 250MB of data and I am registered for autopay but I have not been receiving the 250MB additional data. It does not show up in my plan details.

Re: Bonus Data Not Showing Up In Account

Anonymous — Fri, 01 Oct 2021 23:16:32 GMT

@laughingmonkey

can you do Rebooting your phone

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and if you can't see it you have to Contact Customer Support Agent by CS_Agent , and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
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Good Luck...

Re: Bonus Data Not Showing Up In Account

softech — Fri, 01 Oct 2021 23:20:59 GMT

@laughingmonkey actually $15 comes with 250 MB with or without Autopay enabled. The wordings with PM is not the best and hence there is a confusion.

So, technically the plan does not come with data but PM always throw it in for free (enough though the wordings say it needs Autopay, but it does not)

Re: Bonus Data Not Showing Up In Account

Anonymous — Fri, 01 Oct 2021 23:21:21 GMT

@laughingmonkey : Do you mean when you click on Plan Details that you don't see the line mentioning 250MB of data?

Or do you mean that you don't see it under My Data & Add-ons?

Re: Bonus Data Not Showing Up In Account

esjliv — Fri, 01 Oct 2021 23:34:12 GMT

@laughingmonkey wrote:
I have the 15$ plan with 250MB of data and I am registered for autopay but I have not been receiving the 250MB additional data. It does not show up in my plan details.

@laughingmonkey

Log into your Self Serve and look under your Overview TAB.

It show should like this:

Note the statement if "not listed below, it may have been fully consumed". If you Data Feature is left on, then 250MB could easily be used up.

Check your "Usage History" to see if it was used.

NOTE about "Usage History" though, it does not list details immediately. I would expect 12 hours to overnight to show usage from previous day.

OVERVIEW area is immediate though.