topic Re: Self serve username reset in Get Support

Self serve username reset

pinkflamingo — Thu, 06 Jan 2022 08:40:21 GMT

Forgot my username.

need a reset

Thanks

Ivan

Re: Self serve username reset

Anonymous — Fri, 01 Oct 2021 20:17:22 GMT

@pinkflamingo : The self-serve username is the email address you used when you activated. You can find the right one if you can find the welcome email from here when you activated. Or marketing emails from here.

Then you can try the Forgot your password? link under the log in boxes if you don't have that either. But you'll need the answer to your security question..

Re: Self serve username reset

t_p — Fri, 01 Oct 2021 20:22:07 GMT

@pinkflamingo

If following @Anonymous instructions doesn't help, you'll need to contact CS for help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Self serve username reset

pkaraa — Fri, 01 Oct 2021 20:28:02 GMT

Try with forgot password and put all the emails you can remember, it will be validated with the database and you ll get the reset password link otherwise try the next email address you have used in the past.

Re: Self serve username reset

hTideGnow — Fri, 01 Oct 2021 20:41:48 GMT

@pinkflamingo Did you try Forgot Password link? you can in fact try to put in all your email addresses you have and see which one get you to step 2. But another step for this process is that you have to answer the Security question that you set up earlier

If you are unable to get it reset via Forgot Password link, you will have to open a ticket with PM using the Chatbot on the lower right The following can help you to get to the ticket opening page quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there

Re: Self serve username reset

darlicious — Fri, 01 Oct 2021 20:43:06 GMT

@pinkflamingo

Put public mobile in the search function of your emails. Whichever one turns up a pm email is likely the one you used.

Re: Self serve username reset

Anonymous — Fri, 01 Oct 2021 21:07:10 GMT

@pinkflamingo

you have to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Self serve username reset

Anonymous — Fri, 01 Oct 2021 22:01:48 GMT

@darlicious wrote:
@pinkflamingo
Put public mobile in the search function of your emails. Whichever one turns up a pm email is likely the one you used.

@darlicious : While it might be a coincidence that their community email address and self-serve address are the same...they might find default email notifications from the community.

Re: Self serve username reset

darlicious — Fri, 01 Oct 2021 22:34:56 GMT

@pinkflamingo

Try searching by your activation date 06/10/2019 for your welcome email.