topic Re: Register New sim and Transfer number won't work in Get Support

Register New sim and Transfer number won't work

kjnether — Thu, 06 Jan 2022 08:40:04 GMT

I have a number with Telus, just bought a pub mobile sim card, Have been through the registration process now 10 times, and cannot get it to work. Get to the page where its finalizing the transaction and it ends with the following error:

Oops! Looks like something went wrong when activating your account.

Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging.

Note that you will need to create a Public Mobile Community Account to submit a ticket

For more information about Public Mobile support and how it works, click here

Error Code: 821

Re: Register New sim and Transfer number won't work

JK8 — Fri, 01 Oct 2021 02:44:07 GMT

@kjnether

Can you check your cc to see if it was charged. If yes, put sim in phone and reboot.

If no try activating again, clear your browser cache/cookies and open a new browser in incognito. Chrome works well.

Re: Register New sim and Transfer number won't work

darlicious — Fri, 01 Oct 2021 02:46:18 GMT

@kjnether

Check to see if your payment card has been charged. If so then you have activated the sim but your account may not be properly created or your sim provisioned to your account. If your card is charged then put the sim card in your phone and reboot to see if it works.

Did you port your number in? Keep your telus sim card in and use it til you get in contact with customer support in the morning. If your pm sim card does not work then don't reply to the PAT (porting authorization text) or you will lose that service as well. The CSA will help you with reinitiating the port request after they fix your account and pm sim.

Re: Register New sim and Transfer number won't work

softech — Fri, 01 Oct 2021 02:51:19 GMT

@kjnether Look like it might be a browser issue.

before you try again, confirm if your credit card got charged.

If not, try on a different browser (edge/chrome/firefox) or try Incognito Mode.

Re: Register New sim and Transfer number won't work

EricPellerin — Fri, 01 Oct 2021 02:58:38 GMT

Have you received a phone number transfer request via SMS? During activation, I'm pretty sure it's telus SIM card that needs to be in the phone and not PM's.

Also check that you have entered all the correct information (SIM card number, Telus account number, etc.). It doesn't take much to harm activation...

Re: Register New sim and Transfer number won't work

esjliv — Fri, 01 Oct 2021 10:23:29 GMT

@kjnether wrote:
I have a number with Telus, just bought a pub mobile sim card, Have been through the registration process now 10 times, and cannot get it to work. Get to the page where its finalizing the transaction and it ends with the following error:

Oops! Looks like something went wrong when activating your account.
Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging.
Note that you will need to create a Public Mobile Community Account to submit a ticket
For more information about Public Mobile support and how it works, click here

Error Code: 821

@kjnether - if you did get past the payment section, or it froze on the payment section...

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Do you have any services at all?

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Leave the OLD provider SIM card in your phone to accept the PORT via SMS/text.

If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

If you did not get past the payment section and did not get charged, see other member's suggestions.

Re: Register New sim and Transfer number won't work

Anonymous — Fri, 01 Oct 2021 16:46:09 GMT

@kjnether

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and Here How To Activate Online visit Here link for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link

for new customers who activate online.only, To get 2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB , 2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter Promo Code for 2GB Free, ( 2GBBONUS )

2. Enter Friend Referral Code (??????) to you will receive a one-time credit of $10..,,

they will applied within 72hr,,,

*for more information about Refer A Friend Reward, How Does It Work visit Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

*important to know

Make sure that you have the old SIM card in your phone when you're porting your number. You should get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

and if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy....