topic Re: 2GB Promo - changing phone plans in Get Support

2GB Promo - changing phone plans

Will_Zen — Thu, 06 Jan 2022 08:39:50 GMT

Hello!

I registered for a new plan/account with Public Mobile and received the current 2GB promo.

If I change the monthly phone plan would the 2GB promo be lost? Would it matter the value of the phone plan I'm switching to?

Thanks for the help!

Re: 2GB Promo - changing phone plans

esjliv — Thu, 30 Sep 2021 17:14:50 GMT

@Will_Zen wrote:
Hello!

I registered for a new plan/account with Public Mobile and received the current 2GB promo.

If I change the monthly phone plan would the 2GB promo be lost? Would it matter the value of the phone plan I'm switching to?

Thanks for the help!

@Will_Zen

If you read the terms and conditions it does say will be with your account until you change plans somewhere amongst there.

So your experience may be different, who knows.

Others have reported these promos stay with accounts when plans have changed.

YMMV

Re: 2GB Promo - changing phone plans

Yummy — Thu, 30 Sep 2021 17:16:07 GMT

I believe 2GB promo is tied up with particular plan. If you upgrade/downgrade plan with promo you will lose 2GB.

Re: 2GB Promo - changing phone plans

Anonymous — Thu, 30 Sep 2021 17:20:54 GMT

@Will_Zen

when get 2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB , 2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

and Click Here link to you know how to Change Your Plan online,

but if you need to upgrade,

i suggest you to Contact Customer Support Agent by CS_Agent ,
to ask them is better way and them only they know right answer for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: 2GB Promo - changing phone plans

Tiprix — Thu, 30 Sep 2021 17:19:56 GMT

@Will_Zen

Based on the offer details:

2GB recurring data bonus will be applied to activations on $35, $40, $50 and $70 rate plans with the use of the promo code. Offer excludes $15 and $25 rate plans. Bonus data will expire if the account becomes inactive or the rate plan is changed.

Based on PM he bonus data will be lost if the rate plan is changed.

I'm wondering if any warning would be given if you are the process of switching to another plan

Re: 2GB Promo - changing phone plans

esjliv — Thu, 30 Sep 2021 17:22:36 GMT

@Tiprix wrote:
@Will_Zen
Based on the offer details:
2GB recurring data bonus will be applied to activations on $35, $40, $50 and $70 rate plans with the use of the promo code. Offer excludes $15 and $25 rate plans. Bonus data will expire if the account becomes inactive or the rate plan is changed.

Based on PM he bonus data will be lost if the rate plan is changed.

I'm wondering if any warning would be given if you are the process of switching to another plan

@Tiprix

I doubt you will receive a warning of the promo that may drop off if you change your plan.

fyi, I do know of another account I activated with a data promo (not this PROMO, mind you) that after changing to the $15 plan a couple months into activating, it DID stay on (but terms said it would not)....shhh, please don't tell PM.

Re: 2GB Promo - changing phone plans

LeePublic — Thu, 30 Sep 2021 17:23:35 GMT

@Will_Zen Just pick a plan where you'll have enough headroom for your data usage levels with the data bonus. (i.e. use an average of 4 GB, get the $35 3 + 2 GB bonus plan.)

Re: 2GB Promo - changing phone plans

Tiprix — Thu, 30 Sep 2021 17:29:48 GMT

@esjliv

... i think you might have blown your cover... isn't your account linked through this account.... in any case ... 🤐

@Will_Zen

sounds like, there might be a possibility, but there is no guarantee... and if you do get to keep it, you might always be in fear of getting your bonus data snatched at any moment.

.... I guess the question is... do you want to risk it?

Re: 2GB Promo - changing phone plans

Anonymous — Thu, 30 Sep 2021 17:30:54 GMT

@Will_Zen : I happen to think it's reasonable for the company to allow plan changes >= $35. Below that doesn't seem reasonable. The terms say no plan changes but it doesn't seem reasonable. Past promos have been clarified on that point.

I think several of us have experienced one-time add-ons staying around. I think it's possible that some promo box one-time data might stay. But I haven't read anybody's experience with recurring data promos.

YMMV as always around here.

Re: 2GB Promo - changing phone plans

esjliv — Thu, 30 Sep 2021 18:07:12 GMT

@Tiprix wrote:
@esjliv
... i think you might have blown your cover... isn't your account linked through this account.... in any case ... 🤐

@Will_Zen
sounds like, there might be a possibility, but there is no guarantee... and if you do get to keep it, you might always be in fear of getting your bonus data snatched at any moment.
.... I guess the question is... do you want to risk it?

@Tiprix -

I manage more than one account, and referred friends along the way. IF PM wants to follow all the bouncing balls to see which account this happened to, they can go for it. 🤣

I should mention though - that account that downgraded their plan and the data stayed with the account - was for a activation data ADDON, not a continuous addition of data added to each each cycle (that this current promo is) - so could be totally different.

If the OP asks Customer Support as S_S suggests to do, all they are going to say is what is included in the terms and conditions. Why would they say anything different?