topic Re: Does Public Mobile work with Android or only iPhone? in Get Support

Does Public Mobile work with Android or only iPhone?

RjanTumamang — Thu, 06 Jan 2022 08:39:39 GMT

Hello All,

I tried to use a Samsung phone and the sim didn't work but worked on an iPhone.

I tried to use LG and the sim worked but the data wouldn't open. Again, it worked on iPhone. I'm trying to avoid to buy iPhone as we have 3 android phones available. I've checked all the settings that I could find on the android phone that could prevent me from using data but nothing seems to work. Can someone help please?

Re: Does Public Mobile work with Android or only iPhone?

computergeek541 — Thu, 30 Sep 2021 04:27:50 GMT

@RjanTumamang wrote:
I tried to use a Samsung phone and the sim didn't work but worked on an iPhone.
I tried to use LG and the sim worked but the data wouldn't open. Again, it worked on iPhone. I'm trying to avoid to buy iPhone as we have 3 android phones available. I've checked all the settings that I could find on the android phone that could prevent me from using data but nothing seems to work. Can someone help please?

Yes, Public Mobile works with Android phones. Public Mobile does not care about the operating system of your phone. Usually data not working is a matter of manually setting up the APN settings to the correct values.

Start here to check settings, but slight variation of settings might be required: Set up data on an Android phone (publicmobile.ca)

Re: Does Public Mobile work with Android or only iPhone?

barrascuk — Thu, 30 Sep 2021 04:36:48 GMT

Are all of your phones CARRIER UNLOCKED??

Re: Does Public Mobile work with Android or only iPhone?

computergeek541 — Thu, 30 Sep 2021 04:43:17 GMT

@barrascuk wrote:
Are all of your phones CARRIER UNLOCKED??

As RjanTumamang only seems to be saying that data won't work, the phones would have to be either Telus-locked or unlocked. A locked phone wouldn't work for calls or text messaging either.

Re: Does Public Mobile work with Android or only iPhone?

Staliger — Thu, 30 Sep 2021 05:54:14 GMT

@RjanTumamang Just make sure that your Android phones are unlocked, and APN settings are set up correctly (https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone). PM works with Android perfectly.

Re: Does Public Mobile work with Android or only iPhone?

jivetalker — Thu, 30 Sep 2021 08:57:04 GMT

Older LG phones can often need a network reset or even a factory reset to get data to work. Something to do with the first SIM card locking in the APN settings. Samsung too. What models do you have?

Re: Does Public Mobile work with Android or only iPhone?

RjanTumamang — Thu, 30 Sep 2021 15:21:42 GMT

Yes. I've used them internationally that's why I don't understand why it won't work ...

Re: Does Public Mobile work with Android or only iPhone?

LeePublic — Thu, 30 Sep 2021 15:27:30 GMT

@RjanTumamang May I ask what models of Android phones do you currently own?

Re: Does Public Mobile work with Android or only iPhone?

Anonymous — Thu, 30 Sep 2021 16:32:03 GMT

@RjanTumamang

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.