topic Re: US roaming in Get Support

US roaming

tomclaeys — Thu, 06 Jan 2022 08:39:28 GMT

I purchased the US add-on for $20 for talk, text and data. My text and data work but I am unable to make phone calls. My phone says it is on T-mobile. I am in Iowa. Any suggestions?

Re: US roaming

Anonymous — Wed, 29 Sep 2021 19:34:31 GMT

@tomclaeys : Can you click on Plan details and list all the add-ons you see there? Or post a screenshot. Blank out personal info of course.

There's a problem if you have more than one talk add-on.

Re: US roaming

Anonymous — Wed, 29 Sep 2021 19:40:18 GMT

@tomclaeys

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

Good luck and enjoy the service

Re: US roaming

darlicious — Wed, 29 Sep 2021 19:52:31 GMT

@tomclaeys

Reboot your phone. If it still does not connect manually switch to AT&T and see if you get better reception.

Re: US roaming

darlicious — Wed, 29 Sep 2021 19:59:34 GMT

@tomclaeys

While both carriers have good 4G LTE coverage in Iowa AT&T edges out T-Mobile.

Re: US roaming

tomclaeys — Wed, 29 Sep 2021 20:43:22 GMT

this is my add ons

My Data & Add-Ons

If a feature is not listed below, it may have been fully consumed and no longer available for use.

Data & Add-Ons	Amount Used
$0 Free Holiday Giveaway: 400min INTL Long Distance ( CA & US)	36 / 400 MIN
$0 Free Holiday Giveaway: 500min INTL Long Distance CA & US	39 / 500 MIN
100 Minutes Canada-Wide Talk	8 / 100 MIN
1GB Add-on	980.502 / 1024 MB
250 MB at 3G speed	51.002 / 250 MB
US Roaming - 250 MB Data (10-day)	8.047 / 250 MB

Re: US roaming

Anonymous — Wed, 29 Sep 2021 20:49:29 GMT

@tomclaeys

that your Add-on is only for US Roaming - 250 MB Data (10-day) not call

you buy it a wrong one..

*you have to buy this one

Unlimited U.S. Talk, Text and 250MB Data Bundle $20,

you have to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: US roaming

Anonymous — Wed, 29 Sep 2021 21:13:27 GMT

@tomclaeys : The above is incorrect. US Roaming talk and text add-ons appear under Plan Details. Not under My Data & Add-ons.

Re: US roaming

Anonymous — Wed, 29 Sep 2021 21:54:25 GMT

@Anonymous @tomclaeys

my mistake i did found out under My Add-ons not under My Data & Add-ons.

see Photo for Purchasing Add-ons,

can you try manually selecting network,

or you need to contact to CSA,

Re: US roaming

darlicious — Thu, 30 Sep 2021 01:45:22 GMT

@tomclaeys

Is your phone voLTE compatible? If so do you have it enabled? T-Mobile longer connects non -voLTE enabled devices to its network. AT&T does still offer 3G calling for its customers using older devices that do not support the 4G LTE network..

Re: US roaming

tomclaeys — Thu, 30 Sep 2021 14:23:27 GMT

My problem is with my phone (Samsung A1 core). I put the sim in a different phone and it works fine.

Thank-you for all your help

Re: US roaming

Anonymous — Thu, 30 Sep 2021 14:43:45 GMT

@tomclaeys : But were you able to switch to AT&T on the A1?

Re: US roaming

tomclaeys — Thu, 30 Sep 2021 14:46:07 GMT

I was on AT& T in MSP airport but not able to find AT& T in Des Moines, Iowa