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    <title>topic Re: Change self serve email in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730548#M501121</link>
    <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/208815"&gt;@ReubenSpan&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Explain your issue to Contact&amp;nbsp;Customer Support Agent by&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;SPAN class="UserName lia-user-name lia-user-rank-Customer-Support-Agent lia-component-author"&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437" target="_self"&gt;&lt;SPAN class="login-bold"&gt;CS_Agent&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;,&lt;BR /&gt;they can solve your issue, they are nice Service Team they will help you&amp;nbsp;100%.&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;and they will&amp;nbsp;&lt;STRONG&gt;Change&amp;nbsp;&lt;/STRONG&gt;&lt;/SPAN&gt;&lt;SPAN&gt;for you,&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;Here’s How To Contact&amp;nbsp;&lt;SPAN&gt;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to&amp;nbsp;&lt;SPAN&gt;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;to get started.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;FONT size="4"&gt;&lt;STRONG&gt;or&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;you can send a private message to&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&amp;nbsp;by&amp;nbsp;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;You’ll need to be logged in to your Community account for the link to work.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;FONT size="4"&gt;please include in your message,&lt;/FONT&gt;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your account number,&amp;nbsp;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your phone number,&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your account&amp;nbsp;4 digit pin,&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;SPAN&gt;Customer Support Agent by CS_Agent, will Response to your inbox by private message&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:&lt;/SPAN&gt;&lt;UL&gt;&lt;LI&gt;Monday to Sunday: 6 AM to 10 PM EST&lt;/LI&gt;&lt;/UL&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;BR /&gt;&lt;SPAN&gt;Check your private message inbox (click on the envelope top right of your screen)&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Good Luck...&lt;/P&gt;</description>
    <pubDate>Wed, 29 Sep 2021 17:56:43 GMT</pubDate>
    <dc:creator>Anonymous</dc:creator>
    <dc:date>2021-09-29T17:56:43Z</dc:date>
    <item>
      <title>Change self serve email</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730547#M501120</link>
      <description>&lt;P&gt;How do I change my self-serve email?&lt;/P&gt;</description>
      <pubDate>Thu, 06 Jan 2022 08:39:23 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730547#M501120</guid>
      <dc:creator>ReubenSpan</dc:creator>
      <dc:date>2022-01-06T08:39:23Z</dc:date>
    </item>
    <item>
      <title>Re: Change self serve email</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730548#M501121</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/208815"&gt;@ReubenSpan&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Explain your issue to Contact&amp;nbsp;Customer Support Agent by&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;SPAN class="UserName lia-user-name lia-user-rank-Customer-Support-Agent lia-component-author"&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437" target="_self"&gt;&lt;SPAN class="login-bold"&gt;CS_Agent&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;,&lt;BR /&gt;they can solve your issue, they are nice Service Team they will help you&amp;nbsp;100%.&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;and they will&amp;nbsp;&lt;STRONG&gt;Change&amp;nbsp;&lt;/STRONG&gt;&lt;/SPAN&gt;&lt;SPAN&gt;for you,&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;Here’s How To Contact&amp;nbsp;&lt;SPAN&gt;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to&amp;nbsp;&lt;SPAN&gt;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;to get started.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;FONT size="4"&gt;&lt;STRONG&gt;or&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;you can send a private message to&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&amp;nbsp;by&amp;nbsp;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;You’ll need to be logged in to your Community account for the link to work.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;FONT size="4"&gt;please include in your message,&lt;/FONT&gt;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your account number,&amp;nbsp;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your phone number,&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your account&amp;nbsp;4 digit pin,&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;SPAN&gt;Customer Support Agent by CS_Agent, will Response to your inbox by private message&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:&lt;/SPAN&gt;&lt;UL&gt;&lt;LI&gt;Monday to Sunday: 6 AM to 10 PM EST&lt;/LI&gt;&lt;/UL&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;BR /&gt;&lt;SPAN&gt;Check your private message inbox (click on the envelope top right of your screen)&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Good Luck...&lt;/P&gt;</description>
      <pubDate>Wed, 29 Sep 2021 17:56:43 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730548#M501121</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2021-09-29T17:56:43Z</dc:date>
    </item>
    <item>
      <title>Re: Change self serve email</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730561#M501122</link>
      <description>&lt;P&gt;There is no way to change it yourself. You have to open a ticket with CSR and have CSR to change it for you.&lt;/P&gt;</description>
      <pubDate>Wed, 29 Sep 2021 18:09:26 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730561#M501122</guid>
      <dc:creator>Meow</dc:creator>
      <dc:date>2021-09-29T18:09:26Z</dc:date>
    </item>
    <item>
      <title>Re: Change self serve email</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730592#M501123</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/208815"&gt;@ReubenSpan&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Only a CS Agent can change your existing email address. Just click on the SIMon chat button and type in Create a Ticket for the to help you.&amp;nbsp;&lt;BR /&gt;You will need your security PIN, email address, phone number etc.&lt;/P&gt;</description>
      <pubDate>Wed, 29 Sep 2021 19:23:09 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-self-serve-email/m-p/730592#M501123</guid>
      <dc:creator>BKNS27</dc:creator>
      <dc:date>2021-09-29T19:23:09Z</dc:date>
    </item>
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