topic Re: Account # dropdown in Get Support

Account # dropdown

SElaineG — Thu, 06 Jan 2022 08:38:40 GMT

Upper right on page, under My Account " logged in as ******* | Balance: $2.00 | Logout Account # ". After this shows a drop down with the account number. It looks like it was designed to show other account numbers if linked? If so, how do you do this? Thank you.

Re: Account # dropdown

JK8 — Mon, 27 Sep 2021 23:41:23 GMT

@SElaineG

You can only have one account number in your self service account. This drop down does nothing. This is a third party software that PM uses and this is how they choose to use it.

Re: Account # dropdown

darlicious — Mon, 27 Sep 2021 23:53:06 GMT

@SElaineG

If you were with koodo then that function would work but alas we are at pm.

Re: Account # dropdown

Yummy — Mon, 27 Sep 2021 23:55:30 GMT

I guess this is due to not in house developed software but 3rd party acquired environment where multiple accounts are allowed.

Re: Account # dropdown

barrascuk — Tue, 28 Sep 2021 00:58:39 GMT

@darlicious wrote:
@SElaineG
If you were with koodo then that function would work but alas we are at pm.

If you were on Telus prepaid then that function would work but alas we are at P.M.

Re: Account # dropdown

esjliv — Tue, 28 Sep 2021 02:09:26 GMT

@SElaineG wrote:
Upper right on page, under My Account " logged in as ******* | Balance: $2.00 | Logout Account # ". After this shows a drop down with the account number. It looks like it was designed to show other account numbers if linked? If so, how do you do this? Thank you.

@SElaineG

You are not the first one to ask that question, but it is a valid one.

Why can't they just change the drop down field to a text box, and make it cleaner? Yes, that would be nice.

Re: Account # dropdown

barrascuk — Wed, 29 Sep 2021 00:19:02 GMT

@esjliv wrote:
Why can't they just change the drop down field to a text box, and make it cleaner?

Telus prepaid does NOT have a rewards program to manage. It is likely much easier to manage with one phone number with only one email address attached to it.