topic Re: 2gb bonus in Get Support

2gb bonus

Mike83 — Thu, 06 Jan 2022 08:38:39 GMT

Hi, I activated my account today. Actually, the clerk activated my account. I asked him to use the promo code, it appears he did not. Any way to retro this promo, since I've just signed up today? Thanks

Re: 2gb bonus

Anonymous — Mon, 27 Sep 2021 21:51:04 GMT

@Mike83

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

they will Add for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: 2gb bonus

softech — Mon, 27 Sep 2021 22:03:57 GMT

@Mike83 wrote:
Hi, I activated my account today. Actually, the clerk activated my account. I asked him to use the promo code, it appears he did not. Any way to retro this promo, since I've just signed up today? Thanks

@Mike83 Since you mentioned the "clerk", Did you activate in store?

The 2GBBONUS is supposed to be online activation only and not in store.

If you have really activated in store, there is a chance you can still get it. Open a ticket with PM and they might still able to add it back manually, but it is all up to their discretion.

To open ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After the ticket is opened, monitor your Community inbox, envelope on the top right. CS Agent will communicate with you via messaging within Community

Re: 2gb bonus

Triguy — Mon, 27 Sep 2021 22:04:36 GMT

According to the terms and conditions in order to be eligible

Offer available to new customers who activate online.

Re: 2gb bonus

Anonymous — Mon, 27 Sep 2021 22:06:35 GMT

@Mike83 : As above from Triguy. So much for rules and procedures though. Exceptions have been made on a frequent basis to render them useless to being merely suggestions.

Re: 2gb bonus

darlicious — Mon, 27 Sep 2021 23:10:50 GMT

@Mike83

Ask the the CSA to add the 2GBBONUS promo code to your account. It's YMMV as to whether you will get it for 6 months or unlimited. Technically retail activations only get it for 6 months.

Re: 2gb bonus

pkaraa — Fri, 01 Oct 2021 20:18:02 GMT

Contact CSA by click the blurb on the bottom right and create a ticket.

you can direct msg them here. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437