topic Re: calls being made that im not making, cant access original community account tied to my number.he in Get Support

calls being made that im not making, cant access original community account tied to my number.help

mjulian123 — Thu, 06 Jan 2022 08:37:48 GMT

Hi there, i was just going over my usage history and havent really made any calls in a long time. i use text only or online. Id like to know whats going on here? In my usage it shows constant calls to some random number ive never seen before. also i cannot log into my original community account tied to my phone number and i have been getting scammer calls and spam for a year over and over and over again.

Re: calls being made that im not making, cant access original community account tied to my number.he

Anonymous — Sat, 25 Sep 2021 21:20:44 GMT

@mjulian123

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: calls being made that im not making, cant access original community account tied to my number.he

computergeek541 — Sat, 25 Sep 2021 21:22:26 GMT

@mjulian123 wrote:
Hi there, i was just going over my usage history and havent really made any calls in a long time. i use text only or online. Id like to know whats going on here? In my usage it shows constant calls to some random number ive never seen before. also i cannot log into my original community account tied to my phone number and i have been getting scammer calls and spam for a year over and over and over again.

Do those calls end in the number of 4001? If so, these aren't actually outoing calls. Calls to this number as shown in your self serve account indicate that an incoming calls was directed to your voicemail.

As for your Community account, that won't affect your sevice. Community accounts are not linked to your service, although Community rewards are sent to the Self Serve account with the e-mail address indicated. When you're opening a ticket to customer support, it doesn't make any difference which Community account is used as long as you pass the identity/account verrfication steps.

Re: calls being made that im not making, cant access original community account tied to my number.he

darlicious — Sat, 25 Sep 2021 21:36:33 GMT

@mjulian123

Question #1. As likely answered by @computergeek541 That's the voicemail number and probably from spam calls that you ignore, dismiss etc...and get redirected to voicemail.

Question #2. What is the error message you are getting when trying to sign in? If you want to use your original account again there are ways to recover it depending on why you can't sign in. What's your community profile username?

mjulian123 — Sat, 25 Sep 2021 23:02:36 GMT

Re: calls being made that im not making, cant access original community account tied to my number.he

darlicious — Sat, 25 Sep 2021 21:52:35 GMT

@Anonymous

Old habits die hard eh?😉 Read the OP's questions again. How can they be solved without contacting customer support? If the OP reveals a little more info it will be easier to narrow down the solutions. But think about and then list what they are.....

Re: calls being made that im not making, cant access original community account tied to my number.he

Anonymous — Sat, 25 Sep 2021 21:56:31 GMT

@mjulian123 @darlicious

my opinion is Changing Your Number, but if your old number like it or no need to change, you have to contact to CSA,

I would say to change your number will be the best option,

How Changing Your Number

You can change your phone number up to 4 times every 30 days after you’ve activated. To change your number after activation, go to your Self Serve Account here link and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number,

Re: calls being made that im not making, cant access original community account tied to my number.he

Anonymous — Sat, 25 Sep 2021 21:59:36 GMT

@darlicious

all my respect my dear friend,
i read they OP, but there a issue with account no one can fix it, the best way them go to CSA..

Re: calls being made that im not making, cant access original community account tied to my number.he

darlicious — Sat, 25 Sep 2021 22:17:29 GMT

@mjulian123

@mjulian12345678 is not coming up and since @big_rick iis not coming up either that leads me to believe that username has been permanently banned from the community. That would also include the email used for the community account. You can check to see if its been permanently deleted by using a VPN and see if you can sign in if not then it has been removed, deleted, archived etc....I am not sure how exactly pm/khoros does this.

The terms and conditions of the community forum can be pretty strict and there are a few things that result in a first time complete ban that you may not have intended or even knew you had done by virtue of a typo or even a joke in poor taste or an improper link. Once banned in this manner there is no recovery of the account or email. So if you want your current community account and your self serve account linked you will have to get the self serve account email changed by contacting customer support.

My next post will address your spam issue....

Re: calls being made that im not making, cant access original community account tied to my number.he

mjulian123 — Sat, 25 Sep 2021 23:06:53 GMT

Re: calls being made that im not making, cant access original community account tied to my number.he

mjulian123 — Sat, 25 Sep 2021 22:41:48 GMT

id love to contact support and speak to them i was told i have to come on here to ask anyything

Re: calls being made that im not making, cant access original community account tied to my number.he

mjulian123 — Sat, 25 Sep 2021 22:43:00 GMT

yes it was. i have since figured out it was a voice mail number but i need to figure out how to remove all the spam i get. thanks so much

Re: calls being made that im not making, cant access original community account tied to my number.he

darlicious — Sat, 25 Sep 2021 22:43:30 GMT

@Anonymous

As you can see by my post that contacting customer support is needed but we didn't know that until the OP gave us more info. However I'm trying to see how customer support can help the OP with spam calls? Your answer to change the number if possible is the easiest solution for the OP if they are getting more than their fair share of spam callers.

@mjulian123

If changing your phone number is not an option then it will take some diligence on your part but you will be able to drastically reduce the amount of spam callers you are getting by setting your conditional and unconditional call forwarding to deter repeat spam callers.

Now @Nezgar is our resident expert in this area and will probably be able to snap his fingers and appear with all the requisite call forwarding numbers and posts on this subject before I can even find one. But I will have a look see and check back in the next half hour to see if the magician has already been and gone and left you with his magic bag of tricks!🎩

Re: calls being made that im not making, cant access original community account tied to my number.he

mjulian123 — Sat, 25 Sep 2021 22:44:15 GMT

thankyou

Re: calls being made that im not making, cant access original community account tied to my number.he

darlicious — Sat, 25 Sep 2021 22:46:36 GMT

@mjulian123

Sorry but please click the 3 dots at the top right corner of your post to edit out your email. That's something that us against the terms and conditions. But won't get you in trouble but for your safety to prevent possible fraud or....spam issues.

Re: calls being made that im not making, cant access original community account tied to my number.he

darlicious — Sat, 25 Sep 2021 23:19:25 GMT

@mjulian123

Don't worry were getting there....it takes time to figure out how to solve things but it's much faster here than with a CSA going back and forth with a half hour or more between posts. Then when you do need to contact them it will be for only one or two things and it will be quick.

Ok @big_rick iis a bit of an inside joke but my bf after first switching to pm thought it would be funny to make his community profile username as very similar to @big_rick. He sent me one private message only and never posted in the community. I laughed and said you better change that it might get you in trouble. I woke up the next day unable to sign in....our IP address had been permanently banned as well as his community account and his email.

I had to use a VPN to sign in for 8 months until telus came to fix my internet and my IP address was changed. I also had to manage his account since he couldnt link a community account and he was mad that he got banned for stupid joke. Eventually he did change his self serve account email (well I did once he made a new email) so I could create a community account for him...not that he ever uses it. He would probably get banned again within the first hour on here.

Alternatively have you changed internet providers or had repairs done? Are you unable to sign in on mobile data as well? Have you ever gotten a warning like this?

Re: calls being made that im not making, cant access original community account tied to my number.he

Meow — Sat, 25 Sep 2021 23:19:04 GMT

REJECTING SPAM CALLS

In summary, there are three types of 'conditional' call forward that by default all go to your voicemail. One of them is for blocked/declined calls. You can reprogram that one to go to a dead-end or anywhere else in Canada so that blocked and declined calls don't pollute your voicemail, but calls that are merely unanswered, or while your phone is offline will continue to go to voicemail as usual.

My current "safe for work" faves:

- 808 000 0000 - An invalid number in Hawaii's area code.. This number will successfully configure, but since Public Mobile doesn't actually allow call forwarding to US numbers, it will result in a fast-busy to the caller.

- 416 299 6099 "The number you are calling cannot receive incoming calls." - outgoing only payphone number in Toronto

- 306 545 8171 "At the customers request, the number you have dialed is equipped for outgoing calls only." - outgoing only payphone number in Regina

Look for the conditional call forwarding settings in your phone, or you can query & set them manually as per the above linked post by dialing the following:

Query conditional busy/decline forward: *#67#

Set conditional busy/decline forward: *67*xxxyyyzzzz#

Reset conditional busy/decline forward back to Public Mobile Default: ##67#

Re: calls being made that im not making, cant access original community account tied to my number.he

Meow — Sat, 25 Sep 2021 23:26:55 GMT

I tried to post tips regarding rejecting spam calls, prepared post, posted and it is not here.

Tried one more time and got this:

Re: calls being made that im not making, cant access original community account tied to my number.he

darlicious — Sat, 25 Sep 2021 23:25:57 GMT

@mjulian123

BTW....to tag someone just tap the "@" key and start typing the name and it will appear in a pop up box....that is also how I figured out your original community account must be banned since it and @big_rick can not be found. Why you were banned I can only speculate.....

Where's @Nezgar ? No magicians on the forum yet!

Re: calls being made that im not making, cant access original community account tied to my number.he

Yummy — Sat, 25 Sep 2021 23:31:15 GMT

@mjulian123 wrote:
yes it was. i have since figured out it was a voice mail number but i need to figure out how to remove all the spam i get. thanks so much

Do you mean spam calls?

You can block number but if it is spoofed you will be blocking legitimate number.

I do not see any foolproof way to reject spam calls. If it is not number you recognize, do not answer the call. No other way. Yes, it might go into your vmail but what can we all do...?