topic Re: SIM card not supported after upgrading to new phone in Get Support

SIM card not supported after upgrading to new phone

berkkl — Thu, 06 Jan 2022 08:37:35 GMT

Bought refurbished iPhone from Public Mobile and trying to reuse my existing SIM (also with Public Mobile) but get error message SIM not supported.

Re: SIM card not supported after upgrading to new phone

JK8 — Sat, 25 Sep 2021 00:35:04 GMT

@berkkl wrote:
Bought refurbished iPhone from Public Mobile and trying to reuse my existing SIM (also with Public Mobile) but get error message SIM not supported.

Is your phone locked to another carrier?

Go to Settings and tap General -> About -> Carrier Lock. An unlocked iPhone will say No SIM Restrictions.

Re: SIM card not supported after upgrading to new phone

Anonymous — Sat, 25 Sep 2021 00:38:09 GMT

@berkkl

can you try to do

Erase all content and settings from iPhone

Go to Settings > General > Reset
select Erase All Content and Settings.

Re: SIM card not supported after upgrading to new phone

berkkl — Sat, 25 Sep 2021 00:38:25 GMT

It is carrier locked, but I assumed to Public Mobile and should still work since I am also an existing Public Mobile customer.
BTW, should refurbished phones from Public Mobile be unlocked?

Re: SIM card not supported after upgrading to new phone

berkkl — Sat, 25 Sep 2021 00:39:31 GMT

Did reset and entire phone, still SIM locked.

Re: SIM card not supported after upgrading to new phone

JK8 — Sat, 25 Sep 2021 00:41:29 GMT

@berkkl

Yes, they should be unlocked. Can you see if there are any updates to your phone? Can you also plug it into a computer and start iTunes to see if there are any carrier updates.

The phone might be locked to Telus which would still work on PM.

Re: SIM card not supported after upgrading to new phone

Anonymous — Thu, 30 Sep 2021 17:13:24 GMT

@berkkl

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: SIM card not supported after upgrading to new phone

berkkl — Sat, 25 Sep 2021 00:46:02 GMT

Thank you. Will try CS_agent 🙂

Re: SIM card not supported after upgrading to new phone

Anonymous — Sat, 25 Sep 2021 00:49:13 GMT

@berkkl wrote:
Thank you. Will try CS_agent 🙂

@berkkl

i hope they will unlock for you to you will enjoy new device and good luck..

Re: SIM card not supported after upgrading to new phone

computergeek541 — Sat, 25 Sep 2021 01:15:50 GMT

@Anonymous wrote:
@berkkl wrote:
Thank you. Will try CS_agent 🙂
@berkkl
i hope they will unlock for you to you will enjoy new device and good luck..

@berkkl

This isn't a matter of the phone being locked. Almost every phone locked to Telus or Koodo (I have experienced a few exceptions) will work at Pubic Mobile without needing to unlock it.

By some chance that this device is carrier locked, Public Mobile would only be able to get the device unlocked if it was locked to Telus/Koodo. All getting Public Mobile customer support to unlock the device will do would be to allow it to be used at a non-Telus owned brand as I would imagine that these devcies originally came from Telus or Koodo inventory. Also, all devices sold by Public Mobile should already be unlocked.

Re: SIM card not supported after upgrading to new phone

Anonymous — Sat, 25 Sep 2021 01:15:06 GMT

@computergeek541

review they OP..

but they Bought refurbished iPhone from Public Mobile ?

and only CSA, they can help them.

Re: SIM card not supported after upgrading to new phone

computergeek541 — Sat, 25 Sep 2021 01:21:47 GMT

@Anonymous wrote:
@computergeek541
review they OP..
but they Bought refurbished iPhone from Public Mobile ?
and only CSA, they can help them.

Yes, I agreee that a CSA can help with an issue with the phone. However, you're talking about unlocking, something that would not make it work at Public Mobile, and Telus/Koodo iPhone devices most definitely don't need to be unlocked to use them at Public Mobile. And, if by some strange chance that it's unlocked to another carrier other than Telus/Koodo/Public, a Public Mobile CSA wouldn't be able to help unlock it, regardless.

Re: SIM card not supported after upgrading to new phone

Anonymous — Sat, 25 Sep 2021 01:23:10 GMT

@computergeek541 wrote:
@Anonymous wrote:
@computergeek541
review they OP..
but they Bought refurbished iPhone from Public Mobile ?
and only CSA, they can help them.
Yes, I agreee that a CSA can help with an issue with the phone. However, you're talking about unlocking, something that would not make it work at Public Mobile, and Telus/Koodo iPhone devices most definitely don't need to be unlocked to use them at Public Mobile. Telus/Kooodo phone almost never need to be unlocked to work at Public Mobile. And, if by some strange chance that it's unlocked to another carrier other than Telus/Koodo/Public, a Public Mobile CSA wouldn't be able to help unlock it, regardless.

@computergeek541

you agree that only CSA will help them and i say to them maybe if can make call to Telus they will unlocked for them because ( Bought refurbished iPhone from Public Mobile) right and you do removed from my name a accepted as solution so why ?

Re: SIM card not supported after upgrading to new phone

computergeek541 — Sat, 25 Sep 2021 01:26:05 GMT

@Anonymous wrote:
@computergeek541 wrote:
@Anonymous wrote:
@computergeek541
review they OP..
but they Bought refurbished iPhone from Public Mobile ?
and only CSA, they can help them.
Yes, I agreee that a CSA can help with an issue with the phone. However, you're talking about unlocking, something that would not make it work at Public Mobile, and Telus/Koodo iPhone devices most definitely don't need to be unlocked to use them at Public Mobile. Telus/Kooodo phone almost never need to be unlocked to work at Public Mobile. And, if by some strange chance that it's unlocked to another carrier other than Telus/Koodo/Public, a Public Mobile CSA wouldn't be able to help unlock it, regardless.
@computergeek541
you agree that only CSA will help them and i say to them maybe if can make call to Telus they will unlocked for them because ( Bought refurbished iPhone from Public Mobile) right and you do removed from my name a accepted as solution so why ?

Let's assume that this iPhone is locked to Telus. It would still work at Public Mobile. Unlocking wouldn't change any of that. The solutions was removed because the information wasn't correct.

Re: SIM card not supported after upgrading to new phone

Anonymous — Sat, 25 Sep 2021 01:30:35 GMT

@computergeek541 wrote:
@Anonymous wrote:
@computergeek541 wrote:
@Anonymous wrote:
@computergeek541
review they OP..
but they Bought refurbished iPhone from Public Mobile ?
and only CSA, they can help them.
Yes, I agreee that a CSA can help with an issue with the phone. However, you're talking about unlocking, something that would not make it work at Public Mobile, and Telus/Koodo iPhone devices most definitely don't need to be unlocked to use them at Public Mobile. Telus/Kooodo phone almost never need to be unlocked to work at Public Mobile. And, if by some strange chance that it's unlocked to another carrier other than Telus/Koodo/Public, a Public Mobile CSA wouldn't be able to help unlock it, regardless.
@computergeek541
you agree that only CSA will help them and i say to them maybe if can make call to Telus they will unlocked for them because ( Bought refurbished iPhone from Public Mobile) right and you do removed from my name a accepted as solution so why ?
Let's assume that this iPhone is locked to Telus. It would still work at Public Mobile. Unlocking wouldn't change any of that. The solutions was removed because the information wasn't correct.

@computergeek541

i do agree with you if that device from Telus/Koodo/Public, is will be working but that device maybe has a issue and them have to contact CSA, to fix or return to PM. so how is the answer wasn't correct, ?

Re: SIM card not supported after upgrading to new phone

computergeek541 — Sat, 25 Sep 2021 01:43:32 GMT

@Anonymous wrote:

@computergeek541
i do agree with you if that device from Telus/Koodo/Public, is will be working but that device maybe has a issue and them have to contact CSA, to fix or return to PM. so how is the answer wasn't correct, ?

The post was led offf with information about contacting Telus to unlock the device, something that wouldn't make the deivice work at Public Mobile.

Re: SIM card not supported after upgrading to new phone

Anonymous — Sat, 25 Sep 2021 01:38:41 GMT

@computergeek541 wrote:
@Anonymous wrote:
@computergeek541
i do agree with you if that device from Telus/Koodo/Public, is will be working but that device maybe has a issue and them have to contact CSA, to fix or return to PM. so how is the answer wasn't correct, ?
The post was led offf with information about contecting Telus to unlock the device, something that wuoldn't make the deivice work at Public Mobile.

@computergeek541

i do say this make call to that number at Here link,, maybe they can unlock for you,

and you see what more in my OP, but i do know why you are too many time i see you did removed from my name... something wrong!

Re: SIM card not supported after upgrading to new phone

darlicious — Sat, 25 Sep 2021 01:38:45 GMT

@berkkl

Have a read thru this thread by @CalgaryBen it should get you to where you need to go....

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118#M24562

Re: SIM card not supported after upgrading to new phone

Yummy — Sat, 25 Sep 2021 15:56:40 GMT

Without too many arguments, OP should contact CSA ASAP to resolve this issue.

- OP is current PM customer.

- OPP bought phone from PM and phone should be unlocked AND it should work with PM SIM.

- Phone appears to be locked. PM has to resolve this as sold merchandise is not working as advertised: unlocking it or sending a new one.

Re: SIM card not supported after upgrading to new phone

Luddite — Mon, 04 Oct 2021 16:50:53 GMT

@berkkl wrote:
Bought refurbished iPhone from Public Mobile and trying to reuse my existing SIM (also with Public Mobile) but get error message SIM not supported.

@berkkl This phone is locked a non-Telus carier, and so was not properly formatted for resale. Return it for a refund.