topic Re: Data on 25 dollar plan always zero in Get Support

Data on 25 dollar plan always zero

sp2017 — Thu, 06 Jan 2022 08:37:28 GMT

Why don't I have data 500 mb plus bonus 500 mb autopay when I'm on 25 dollar plan?

It always says zero balance. I have this problem since I purchased this plan.

Re: Data on 25 dollar plan always zero

t_p — Fri, 24 Sep 2021 21:17:16 GMT

@sp2017

When did you activate your plan?

Any chance you've used up all the data without realizing it?

Check your Data usage and post a screenshot if possible.

Re: Data on 25 dollar plan always zero

Anonymous — Fri, 24 Sep 2021 21:18:00 GMT

@sp2017

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Data on 25 dollar plan always zero

JK8 — Fri, 24 Sep 2021 21:20:00 GMT

@sp2017

When you look under self service under My Data & Add-Ons is there a line of data displayed there?

Re: Data on 25 dollar plan always zero

sp2017 — Fri, 24 Sep 2021 21:33:44 GMT

When I try to access the internet. It always take me to a page that says zero balance.

Re: Data on 25 dollar plan always zero

Anonymous — Fri, 24 Sep 2021 21:36:26 GMT

@sp2017

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Re: Data on 25 dollar plan always zero

JK8 — Fri, 24 Sep 2021 21:43:47 GMT

@sp2017

To get your phone to access the data make sure your mobile data setting is on and your APN settings are correct:

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

If you can use wifi somewhere right now check under My Data & Add-Ons in self service and tell us what the data line says.

Re: Data on 25 dollar plan always zero

t_p — Fri, 24 Sep 2021 21:48:54 GMT

@sp2017

There is a chance your SIM has not been provisioned properly.

You can open a ticket with CS via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Data on 25 dollar plan always zero

Yummy — Fri, 24 Sep 2021 22:03:17 GMT

@sp2017 wrote:
Why don't I have data 500 mb plus bonus 500 mb autopay when I'm on 25 dollar plan?
It always says zero balance. I have this problem since I purchased this plan.

There is no point of discussing your data usage and trying to assist unless you provide screenshot of your PM account where we can see how much you are allotted and how much you really used of your data.

Re: Data on 25 dollar plan always zero

sp2017 — Fri, 24 Sep 2021 22:37:44 GMT

It shows this

Re: Data on 25 dollar plan always zero

sp2017 — Fri, 24 Sep 2021 22:40:07 GMT

Re: Data on 25 dollar plan always zero

JK8 — Fri, 24 Sep 2021 22:43:41 GMT

@sp2017

Log into self service with this link. What does it say under My Data & Add-Ons:

https://selfserve.publicmobile.ca

Re: Data on 25 dollar plan always zero

sp2017 — Sat, 25 Sep 2021 01:40:13 GMT

Here's my plan 25 dollar

Re: Data on 25 dollar plan always zero

JK8 — Fri, 24 Sep 2021 22:51:34 GMT

@sp2017

Change your plan on the next renewal date. You have an old provincial plan. You can get the unlimited Canada wide calling for the same price.

For now contact a CSA regarding the missing data.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

Re: Data on 25 dollar plan always zero

LeePublic — Fri, 24 Sep 2021 23:07:45 GMT

@sp2017 The problem seems to be your plan was a grandfathered plan that didn't include any data. PM hasn't offered provincial plans for a long time. (Other than that unpopular move about 4-6 months ago) You have to log in to your account and select the new $25 plan and set it to renew on the next date unless you want the data now, then renew now.

Re: Data on 25 dollar plan always zero

Anonymous — Fri, 24 Sep 2021 23:11:36 GMT

@sp2017

you have to Contact Customer Support Agent by CS_Agent ,

and see how you contact them at my original post instructions..

Re: Data on 25 dollar plan always zero

JK8 — Sat, 25 Sep 2021 00:19:50 GMT

@sp2017

Before you consider a plan change ask the CSA if this grandfathered provincial plan included data at 4G LTE speeds.

Re: Data on 25 dollar plan always zero

darlicious — Fri, 24 Sep 2021 23:57:22 GMT

@sp2017

Remove your last screenshot from your profile and edit it out of your post. Your phone number is showing. Is this your plan from activation? How long ago did you activate? Do you have autopay?

Re: Data on 25 dollar plan always zero

darlicious — Sat, 25 Sep 2021 00:17:46 GMT

@sp2017

It looks like you are on this plan that does not include any plan data. If you stay on it and purchase add ons or you get free data add on gifts they will be full speed 4G LTE. All current plans are 4G LTE data throttled to 3mbps. So consider carefully how important data speed is for you if you schedule a change plan on next renewal. Once you switch you cannot get this plan or full speed 4G LTE speed back.

Re: Data on 25 dollar plan always zero

computergeek541 — Sat, 25 Sep 2021 01:41:55 GMT

picture has been removed from the post, but @sp2017 will still need to delete if from the community profile