topic Lost Phone in Get Support

Lost Phone

Vjaime — Thu, 06 Jan 2022 08:37:24 GMT

so I lost my phone. I want to transfer my phone number to a different phone company, but dont have an account. I cant make an account because I cant receive text messages cuz my phone is lost

Re: Lost Phone

Anonymous — Fri, 24 Sep 2021 19:34:51 GMT

@Vjaime

you have to buy a new SIM card and Swap and after that you can gettign they SMS for porting,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
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Good Luck..

Re: Lost Phone

t_p — Fri, 24 Sep 2021 21:11:54 GMT

@Vjaime wrote:
so I lost my phone. I want to transfer my phone number to a different phone company, but dont have an account. I cant make an account because I cant receive text messages cuz my phone is lost

So obviously, you need to buy a new phone first.

In the meantime, have you suspended service with the Lost/Stolen feature in your PM account ? When you have the new phone, you can put in a new SIM card and have all your account info switched over to the new SIM.

If you want to transfer your phone number to a different carrier, you'll have to do it while your plan at PM is still Active. So you better act quickly if you don't want to keep paying for a phone service you can't use, as if you stop the payment, the account will be closed after 90 days and you'll lose the phone number,forever.

Re: Lost Phone

softech — Fri, 24 Sep 2021 20:52:41 GMT

@Vjaime Whether you stay in PM or not, you need to get a new phone.

After you got the new phone, if you decide to port your PM number, you would need to buy a PM SIM, login to your My Account and click Change SIM to have the system register your new SIM to your account.

Then you will buy the SIM for the new carrier and request porting. This case you can receive Texts on your PM SIM and authorize the porting.

From what I understand, PM rarely make any exception to the SMS authorization to porting out the number.

Re: Lost Phone

Meow — Fri, 24 Sep 2021 22:22:46 GMT

@Vjaime wrote:
so I lost my phone. I want to transfer my phone number to a different phone company, but dont have an account. I cant make an account because I cant receive text messages cuz my phone is lost

It will become little bit expensive...

You need new phone ($$)

Then you need to get new PM SIM card.

Then you have to log in into your PM account and replace old with new SIM card

Initiate transfer at other provider, keep PM SIM in your phone, answer YES when asked porting question

Discard PM SIM card after transfer is completed....

Re: Lost Phone

og2 — Fri, 24 Sep 2021 23:35:55 GMT

Is your new provider going to be Telus or Koodo?

If so, you can just ask them to port your number without the old sim or phone. Call customer service and they will help you