topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

de26 — Thu, 06 Jan 2022 08:37:09 GMT

There should be a number to call when porting number. Its just frustrating nobody reply with the trouble ticket to simon chatbot.

Re: Transferring or Changing your Phone Number

softech — Fri, 24 Sep 2021 12:15:25 GMT

@de26 wrote:
There should be a number to call when porting number. Its just frustrating nobody reply with the trouble ticket to simon chatbot.

Do you have porting issue?

there is in fact a number to contact to confirm porting status. People who missed the text from the old provider can call the porting team to re-trigger the SMS process.

Re: Transferring or Changing your Phone Number

de26 — Fri, 24 Sep 2021 12:29:12 GMT

There is none. I hope there is.

Re: Transferring or Changing your Phone Number

de26 — Wed, 29 Sep 2021 19:44:25 GMT

i hope you give me number to call

Re: Transferring or Changing your Phone Number

Anonymous — Wed, 29 Sep 2021 19:56:50 GMT

@de26 : Not sure what exactly you're asking. Can we help you with whatever problem you might be having?

Re: Transferring or Changing your Phone Number

de26 — Wed, 29 Sep 2021 20:01:29 GMT

I mean the technical port people.

Re: Transferring or Changing your Phone Number

Anonymous — Wed, 29 Sep 2021 20:04:07 GMT

@de26 wrote:
I mean the technical port people.

@de26

Check your private message inbox (click on the envelope top right of your screen)

Re: Transferring or Changing your Phone Number

Anonymous — Sun, 03 Oct 2021 18:26:47 GMT

This was the Telus porting help line. Thank you Luddite.

Re: Transferring or Changing your Phone Number

darlicious — Wed, 29 Sep 2021 20:08:43 GMT

@de26

The telus porting department can only help with certain issues with porting only. If you tell us your problem we can ensure you are headed in the right direction. Do you have an issue with porting your number to public mobile?

Re: Transferring or Changing your Phone Number

BKNS27 — Thu, 30 Sep 2021 00:33:43 GMT

@de26

Did you leave your old SIM in the phone and wait for a SMS text from your previous carrier that you are porting over to PM with a YES? Once you get the text, you have 90 minutes window to confirm.

If you missed this step, only a PM CS Agent can help you to complete your porting.

Re: Transferring or Changing your Phone Number

Anonymous — Thu, 30 Sep 2021 16:47:39 GMT

@de26

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Transferring or Changing your Phone Number

Yummy — Thu, 30 Sep 2021 17:00:22 GMT

@de26 wrote:
There should be a number to call when porting number. Its just frustrating nobody reply with the trouble ticket to simon chatbot.

What kind of porting issue(s) you are facing?

Does SMS works?

Re: Transferring or Changing your Phone Number

de26 — Sun, 03 Oct 2021 21:57:18 GMT

whats the number?

Re: Transferring or Changing your Phone Number

softech — Sun, 03 Oct 2021 21:59:20 GMT

@de26 do you have issue with porting your number into PM? That number is for Telus Porting team to get porting status and re-trigger porting request

Re: Transferring or Changing your Phone Number

Anonymous — Sun, 03 Oct 2021 22:11:17 GMT

@de26 : You haven't finished with this yet? Someone has likely sent you the number. I edited it out of my post because it's sorta not supposed to be shown here although I think that's a dumb policy. So click on the little envelope in the upper right by your coffee cup avatar and then click on the subject line to open a message.