topic Re: Data plan in Get Support

Data plan

CR3 — Thu, 06 Jan 2022 08:37:05 GMT

Hello

When I started with Public Mobile my plan was 8.5G for $50 per month. Now the $50 plan offers 10G plus with auto pay but it has never updated to the 10G with my payments. I've even bern cut off when I hit the 8.5G.

My payment is scheduled to go through over night. What would be the best way to resolve this? Should I change my plan now and make the payment ahead of time possibly?

Thanks in advance for help with this.

Re: Data plan

Anonymous — Thu, 23 Sep 2021 23:07:44 GMT

@CR3 : Plans don't change automatically. You need to change to them. So yes schedule the plan change for the renewal and it will change to it.

Re: Data plan

Anonymous — Thu, 23 Sep 2021 23:12:16 GMT

@CR3

and Click Here link to you know how to Change Your Plan online,

and you choose to change your plan on your next plan renewal date,

Re: Data plan

darlicious — Thu, 23 Sep 2021 23:12:34 GMT

@CR3

Just to absolutely clarify @Anonymous advice....no don't change it now or immediately simply schedule a change plan on next renewal. That you can do now before your renewal occurs tonight in a little less than 5 hours from now.😃

Re: Data plan

pkaraa — Fri, 24 Sep 2021 04:58:01 GMT

@CR3 You need to change the plans to get updated.

Re: Data plan

keepasa — Mon, 11 Oct 2021 19:09:04 GMT

It's been almost a month now, hopefully your plan changed to the updated new data amount? Enjoy the extra 2 GB of data