topic Re: Beginner’s Guide to the Community in Get Support

Jodie

Keonnaa — Thu, 06 Jan 2022 08:36:38 GMT

I can’t log in to self serve

Re: Beginner’s Guide to the Community

Keonnaa — Thu, 23 Sep 2021 14:33:06 GMT

I can’t log in my self serve

Re: Jodie

Meow — Thu, 23 Sep 2021 14:42:31 GMT

Please try to log in with another browser.

What kind of error message you get?

Re: Jodie

hairbag1 — Thu, 23 Sep 2021 14:43:14 GMT

@Keonnaa wrote:
I can’t log in to self serve

If you've tried and failed several attempts...your account will lock for an hour or so. Try again later...but in the mean time..confirm your log in info is correct.

Re: Jodie

Triguy — Thu, 23 Sep 2021 15:43:12 GMT

Did you try the forgot password link ?

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

Re: Jodie

t_p — Thu, 23 Sep 2021 15:52:40 GMT

@Keonnaa wrote:
I can’t log in to self serve

If you've tried all the above mentioned tips to no avail, open a ticket with CS to sort it out:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Jodie

Anonymous — Thu, 23 Sep 2021 17:01:26 GMT

@Keonnaa

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%. and they will Reset for you,

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..