topic Re: Data usage in Get Support

Data usage

Cengler — Thu, 06 Jan 2022 08:36:34 GMT

I was sent a text telling me I had used 75% of my data. When I logged in to verify it showed I had used less than 25%. What's going on?

Re: Data usage

softech — Thu, 23 Sep 2021 03:42:32 GMT

@Cengler Unfortunately these text are not very accurate sometime. Best is check My Account. Data used showing on the Overview Tab is the most accurate.

Re: Data usage

pkaraa — Thu, 23 Sep 2021 03:53:36 GMT

Verifying through ay account is accurate.

Disregard the 75% usage msg.

I have used an app to control your usage and limiting daily usage. It did the job very efficiently.

Re: Data usage

BKNS27 — Thu, 23 Sep 2021 06:28:34 GMT

@Cengler

Don’t rely on your management app because some uses a monthly timeframe and PM are on a 30 days cycle.

Also the text are delayed in sending information.

Log into your Self Serve account for update to date current usage.

Re: Data usage

esjliv — Thu, 23 Sep 2021 10:10:26 GMT

@Cengler wrote:
I was sent a text telling me I had used 75% of my data. When I logged in to verify it showed I had used less than 25%. What's going on?

@Cengler

Was this a message from your device? Because phones can be set up to send data limit warnings, but your phone may not be set up to your Public Mobile plan start date.

If this was a text from Public Mobile...

Your Data usage under your Overview tab is likely the most accurate. So go by that. Perhaps this was an erroneous text.

Note, those text message warning are based on your total Data you have on your account. So Plan Data and an Data Addons.

Plan Data:

Example of Addon Data:

Re: Data usage

Anonymous — Thu, 23 Sep 2021 17:13:24 GMT

@Cengler

when your data limit used, is will off until next renewal cycle

at public mobile Prepaid Service No fees extra charges,

for more information about Managing Your Data Usage visit Here link to save your data....

Re: Data usage

Victorian1 — Thu, 19 Dec 2024 15:22:09 GMT

I also received a message saying I'd used 75% of my data. when I went to My Account there is no information on data for my subscription. Tried to upload screenshot but buttons not working.

Re: Data usage

hTideGnow — Thu, 19 Dec 2024 15:25:08 GMT

hi @Victorian1

it could be just a browser cache problem and it was not showing the correct data used. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

Re: Data usage

Victorian1 — Thu, 19 Dec 2024 15:39:25 GMT

Still not showing. There's just a blank bullet point. I believe it was just forcing me to change my plan; presumably the one I have (from 2023) is no longer offered. But if that's the case it's a weird, unfriendly and misleading approach to marketing.