topic Forgot my password and security question answer in Get Support

Forgot my password and security question answer

Thomas999 — Thu, 06 Jan 2022 08:36:32 GMT

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

Re: Forgot my password and security question answer

t_p — Thu, 23 Sep 2021 01:45:02 GMT

@Thomas999 wrote:
i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

You need to contact CS:

Private Messages - Community (publicmobile.ca)

They will ask for more info to authenticate and reset your password.

Re: Forgot my password and security question answer

computergeek541 — Thu, 23 Sep 2021 05:23:14 GMT

@Thomas999 wrote:
i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

You will need to go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html . After going there, type in "forgot security question answer". If at all possible, the chatbot (SIMon) should be used for opening this ticket. This is because sending a message directly to a customer support agent will get your request assigned a lower priority. In addition, the the password reset option in the ticketing system will gather all necessary information for you and will reduce the amount of back-and-forth required to get your password reset.

Re: Forgot my password and security question answer

Anonymous — Thu, 23 Sep 2021 17:09:08 GMT

@Thomas999

you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%. and they will Reset for you,

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Forgot my password and security question answer

StephenWeadick — Thu, 23 Sep 2021 21:42:47 GMT

System does not seem to accept UserName and Password. I have reregistwered againReceived text from Public Mobile stating that my credit card will expire end of Sep 2021. It has been re-issued with expiration of 09/24. I am on auto pay.

Re: Forgot my password and security question answer

Anonymous — Thu, 23 Sep 2021 21:44:56 GMT

@StephenWeadick : See the post just above yours.

Re: Forgot my password and security question answer

Anonymous — Thu, 23 Sep 2021 21:52:20 GMT

@StephenWeadick wrote:
System does not seem to accept UserName and Password. I have reregistwered againReceived text from Public Mobile stating that my credit card will expire end of Sep 2021. It has been re-issued with expiration of 09/24. I am on auto pay.

@StephenWeadick

try to do Forgot your password click Here link , and enter your email address,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%. and they will Reset for you,

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..