topic Re: Activation charge in Get Support

Activation charge

shahriarcmc — Thu, 06 Jan 2022 08:36:16 GMT

Just bought a sim card and activated it from green mobile, parkway mall. they charged me 15 CAD for the activation of my sim card. i told them that as far as i know there is no activation charge but they denied it. they also told me that I will get 2 GB bonus for the next 6 months. but still, no bonus is added. What to do now??

Re: Activation charge

Anonymous — Wed, 22 Sep 2021 21:25:49 GMT

@shahriarcmc : The bonus should show up in a couple days.

Re: Activation charge

hTideGnow — Wed, 22 Sep 2021 21:29:26 GMT

@shahriarcmc wrote:
Just bought a sim card and activated it from green mobile, parkway mall. they charged me 15 CAD for the activation of my sim card. i told them that as far as i know there is no activation charge but they denied it. they also told me that I will get 2 GB bonus for the next 6 months. but still, no bonus is added. What to do now??

Retails can charge anything for the SIM itself and the "activation fee". but many places will give it out for free as they got money from PM for activation. As far as I know, even they charge for the SIM , many places will only charge $10.

So, this Parkway store earned both $15 from you and the activation charge from PM.

In terms of the 2GBBonus, you should see it within 2 business days. But did you get $35 plan and above? If so, you should have activated yourself. Online activation will get you reoccurring 2GBBONUS, not just 6 months.

Re: Activation charge

t_p — Wed, 22 Sep 2021 21:30:52 GMT

@shahriarcmc wrote:
Just bought a sim card and activated it from green mobile, parkway mall. they charged me 15 CAD for the activation of my sim card. i told them that as far as i know there is no activation charge but they denied it. they also told me that I will get 2 GB bonus for the next 6 months. but still, no bonus is added. What to do now??

PM doesn't have any control over what retailers want to charge extra.

Re: Activation charge

shahriarcmc — Wed, 22 Sep 2021 21:34:47 GMT

they charged me 15 cad for the sim and 15 cad for activation. do i need to activate again to get 2 gb bonus data?? i dont know whether they have added that promo code during activation or not. Thanks.

Re: Activation charge

hTideGnow — Wed, 22 Sep 2021 21:39:38 GMT

@shahriarcmc I will try to make a complain with PM.

Open a ticket with PM about your "good" experience you had with this retailer. Also ask them if any chance they can help to change the promo to reoccurring. Keep in mind that it is not suppose to happen and you are just asking for a favour. Maybe PM will understand your situation (paid $30 for activation and getting a lot less than what you should)

To open a ticket with Customer Support Agent, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to CS_Agents (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking your Community inbox after the ticket is opened as PM will reply and exchange messages with you there.

Good Luck and tell us how it goes

Re: Activation charge

Anonymous — Wed, 22 Sep 2021 21:50:55 GMT

@shahriarcmc

Free activation, go back and talk to manager store,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Activation charge

Anonymous — Wed, 22 Sep 2021 22:00:35 GMT

@shahriarcmc : A store can charge whatever they like for a service. But what all did you pay to get out the door?

Re: Activation charge

hairbag1 — Wed, 22 Sep 2021 22:03:52 GMT

@shahriarcmc...here's the details of the bonus data. You need to read it carefully to make sure you've complied with all requirements in order to be eligable for the 2GB of data...

How to Get this Offer:

Submit your email address here
Receive the promo code via email
Activate on any plan $35 or higher online by September 22 using the promo code to redeem this offer.

Offer Details:

Activate on any plan $35 or more using the promo code by September 22 and get a free 2GB recurring data bonus
Offer available to new customers who activate online.
2GB recurring data bonus will be applied to activations on $35, $40, $50 and $70 rate plans with the use of the promo code. Offer excludes $15 and $25 rate plans. Bonus data will expire if the account becomes inactive or the rate plan is changed.
Please note it may take up to 2 business days for bonus data to be applied.
This promotion is not stackable with other in-market offers.

Re: Activation charge

shahriarcmc — Wed, 22 Sep 2021 22:07:14 GMT

Total 73.45 cad. 15 cad for sim + 15 cad for activation + 35 cad + HST 8.45 cad.

Re: Activation charge

hairbag1 — Wed, 22 Sep 2021 22:15:13 GMT

@shahriarcmc wrote:
Total 73.45 cad. 15 cad for sim + 15 cad for activation + 35 cad + HST 8.45 cad.

Once you've created your PM account, send a message to Customer Support Agent and plead your case. They might give you the data...I dunno but worth asking. Don't be surprised if your request is rejected though. Give it a try.

Welcome to Public Mobile.

edit...BTW, where did you go that it cost so much. Please let us know so we can warn others.

Re: Activation charge

shahriarcmc — Wed, 22 Sep 2021 22:20:19 GMT

Green Mobile - Park Way Mall

Re: Activation charge

Anonymous — Wed, 22 Sep 2021 22:35:10 GMT

@shahriarcmc : That place is bad. The SIM's are usually $10. Some places will even give it to you if you activate with them. The activation charge isn't entirely unheard of but still a bit of a rip.

If they properly put in the promo code that they talked about then you should be eligible...so that should turn out alright.

So lesson learned on the extras. Give things a couple few days to get the data. At that time then you could get it added.

Re: Activation charge

darlicious — Wed, 22 Sep 2021 23:11:46 GMT

@shahriarcmc

What a rip! From an authorized koodo dealer. Why am I not surprised? Unfortunately these issues have come up in the past and whereas pm used to help defer these greedy charges with a credit they no longer do so since telus doesn't mind having unscrupulous shady koodo partners.

Were you informed of the extra charges ahead of time like I was on the phone with that location a few minutes ago? If so then you agreed to them there is very little you can do or pm will do for you. The retail promotion is an extra 2gb of bonus monthly plan data for 6 months only.

Did you give them a referral code? For the $10 bonus referral credit? Or did they offer you a $10 account credit to defer part of the cost of the activation fee?

@J_PM

I am fully aware of my crusade with @Alan_K over this type business practice by some koodo dealerships that is fully sanctioned by telus as acceptable salesmanship to rip off pm customers despite advertising that pm has no activation fees, overages or extra billing. Perhaps as a gesture of goodwill towards the OP pm will apply the indefinite 2gb bonus reoccurring plan data to at least make up for the shoddy customer service they received by these so called representatives of the telus/koodo/pm brand.

Re: Activation charge

shahriarcmc — Wed, 22 Sep 2021 23:18:35 GMT

they just lied to me. i told them that the sim cost should be 10 cad and there is no activation fee as far as I know. the salesperson informed me that it's not possible anywhere. i asked her about 2 gb offer for an indefinite time, she told me that it's for 6 months only and this offer is the same as the online offer. I landed in Canada 2 days back, so I don't have enogh info about these issues.

Re: Activation charge

darlicious — Wed, 22 Sep 2021 23:27:16 GMT

@shahriarcmc

Did you pay cash or credit?

Re: Activation charge

Anonymous — Wed, 22 Sep 2021 23:34:30 GMT

@shahriarcmc : There was an online promo as well but you needed to activate it yourself. They lied about other stores charging an activation fee. Some do. Some don't. The SIM should have been $10. You kinda got hosed. But I'm not sure what you can do about it.

Re: Activation charge

shahriarcmc — Wed, 22 Sep 2021 23:32:57 GMT

cash

Re: Activation charge

shahriarcmc — Wed, 22 Sep 2021 23:36:43 GMT

according to the pm website, this is the nearest shop to me. I told them about self-activation, but they replied that I will get the same offers from them.

Re: Activation charge

darlicious — Wed, 22 Sep 2021 23:42:17 GMT

@shahriarcmc

Let's see what @J_PM has to say about it tomorrow and if she reaches out to you by private message ( I sent you one.) I will have a good think about what your course of action should be vs the effort pm puts into rectifying the very obvious wrongs that have taken place. This is very unCanadian behavior and an embarrassment to not just pm but our nation. Simply unacceptable.