topic Re: Problem with the wifi in Get Support

Problem with the wifi

carlos87 — Thu, 06 Jan 2022 08:36:13 GMT

I’ve got a problem with the activation of my phone number. My lines are ok but I cannot use my internet service.

please, somebody can helpme?.

Re: Problem with the wifi

t_p — Wed, 22 Sep 2021 21:21:08 GMT

@carlos87 wrote:
I’ve got a problem with the activation of my phone number. My lines are ok but I cannot use my internet service.

please, somebody can helpme?.

Do you have a plan with data?

If so, is cellular data turned on?

If you mean you're only using wifi and have no data plan, check if wifi is turned on and connected.

Re: Problem with the wifi

Anonymous — Wed, 22 Sep 2021 21:18:08 GMT

@carlos87 : Likely your APN settings. If you mean actual wifi then that's not Public Mobile. Public Mobile offers cellular data as the internet connection.

Re: Problem with the wifi

carlos87 — Wed, 22 Sep 2021 21:20:42 GMT

I have a plan with data and I turned on the data on my cellphone and restart the networks settings

Re: Problem with the wifi

t_p — Wed, 22 Sep 2021 21:22:25 GMT

@carlos87 wrote:
I have a plan with data and I turned on the data on my cellphone and restart the networks settings

Is this a new activation? Are you porting in a phone number?

Re: Problem with the wifi

Anonymous — Wed, 22 Sep 2021 21:24:09 GMT

@carlos87 : If Android then maybe post screenshots of the APN settings. If iPhone then connect to wifi and check for updates in About.

Re: Problem with the wifi

carlos87 — Wed, 22 Sep 2021 21:27:05 GMT

Yes is a new activation. But I couldn’t use the internet. It doesn’t function.

Re: Problem with the wifi

carlos87 — Wed, 22 Sep 2021 21:31:00 GMT

Thanks. I’m updating my Iphone.

Re: Problem with the wifi

t_p — Wed, 22 Sep 2021 21:33:16 GMT

@carlos87 wrote:
Yes is a new activation. But I couldn’t use the internet. It doesn’t function.

Just to be sure, log in to your account and check if the data shows up there as available.

Re: Problem with the wifi

carlos87 — Wed, 22 Sep 2021 21:34:39 GMT

I’m talking about celular data.

Re: Problem with the wifi

carlos87 — Wed, 22 Sep 2021 21:35:06 GMT

Is a new number

Re: Problem with the wifi

carlos87 — Wed, 22 Sep 2021 21:45:41 GMT

How can I check it?.

I need to check de vpn info?.

Re: Problem with the wifi

Anonymous — Wed, 22 Sep 2021 21:48:05 GMT

@carlos87

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.