topic Re: Transfer account to another person in Get Support

Transfer account to another person

Seltenrich — Thu, 06 Jan 2022 08:35:46 GMT

How do I transfer my account to another person. I currently have my son set up with my email address, and want to set up accounts for myself and my daughter, but you can’t have several numbers on one account. I want to switch my son to his own email address and account so I can have mine for my personal use. Does anyone know how to do this, if it can be done.

Re: Transfer account to another person

computergeek541 — Wed, 22 Sep 2021 01:48:02 GMT

@Seltenrich wrote:
How do I transfer my account to another person. I currently have my son set up with my email address, and want to set up accounts for myself and my daughter, but you can’t have several numbers on one account. I want to switch my son to his own email address and account so I can have mine for my personal use. Does anyone know how to do this, if it can be done.

Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type "change self serve e-mail address".

Re: Transfer account to another person

Anonymous — Tue, 21 Sep 2021 21:16:44 GMT

@Seltenrich

you need to try to Contact Customer Support Agent by CS_Agent , Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Transfer account to another person

Triguy — Tue, 21 Sep 2021 21:17:46 GMT

Submit a ticket to a CSA to request your email change.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Transfer account to another person

hTideGnow — Tue, 21 Sep 2021 21:39:33 GMT

@Seltenrich Yes, one email account links to one account.

You can do proper email change as advised above (open ticket with PM Customer Support).

However, you can try to create a 2nd account using alias as a workaround. For example with GMAIL, if your email address is myname@gmail.com, you can in fact use my.name@gmail.com to create another My Account on PM. Email sent to both myname and my.name will go to the same GMAIL inbox but PM will take it as "different" email

Re: Transfer account to another person

darlicious — Tue, 21 Sep 2021 21:40:13 GMT

@Seltenrich

Yes you can do this but if you change your email that is currently on your son's self serve account to his own email account you cannot reuse your email for your own account. But if your email is a gmail account or an outlook account you can set up an email alias to use for your account.

For example if your current email is mom@gmail.com you can activate your account with mom+pm@gmail.com or mom+2@gmail.com and all of your new pm account correspondence will still go to your original email account ( mom@gmail.com).

Re: Transfer account to another person

darlicious — Tue, 21 Sep 2021 21:42:26 GMT

@hTideGnow

Lol...great minds think alike!🤓

Re: Transfer account to another person

BKNS27 — Tue, 21 Sep 2021 23:20:00 GMT

@Seltenrich

As noted by others, you will need to contact the CS Agent by clicking on the SIMon chat button and type in Create a Ticket to change the email. The Agent will need your secret PIN, security question, your account number, email, telephone number etc.