topic Re: Add-on in Get Support

Add-on

chip13 — Thu, 06 Jan 2022 08:35:17 GMT

I purchased what I am sure was two gigs for $30 and I only received one gig. I don't see any record of having had two and used one. Didn't get what I paid for.

Re: Add-on

NDesai — Tue, 21 Sep 2021 00:24:57 GMT

@chip13 Did you correctly purchase add-ons? When you purchase it first time, system adds funds to your account and then when you buy it the second time, it uses the funds previously added. Go to the Payment History page in your self-serve account and see what happened. You can post the screenshot here and we can explain more if need. Be sure to hide any personal details.

Re: Add-on

pkaraa — Tue, 21 Sep 2021 01:08:53 GMT

contact CSA or click the blurb on the bottom right to create a ticket.

Re: Add-on

softech — Tue, 21 Sep 2021 01:47:53 GMT

@chip13

can you confirm from your credit card that PM did charge you 2 x $15?

if you login to My Account, any amount showing up on Available Fund? Any chance there is a $15 there?

Also, check Transaction History, it should show clearly how much you put into PM and the Add-on purchase you made. Maybe you can provide us a screenshot ?

Re: Add-on

t_p — Tue, 21 Sep 2021 01:57:04 GMT

@chip13 wrote:
I purchased what I am sure was two gigs for $30 and I only received one gig. I don't see any record of having had two and used one. Didn't get what I paid for.

Under My Data & Add-Ons, do you see a line like "1GB at 3G speed" ?

What is the number at the end? 1024 or 2048 MB?

If it's 2048, your 2GB are there.

Re: Add-on

darlicious — Tue, 21 Sep 2021 03:12:01 GMT

@t_p

Nice one!

@chip13

This is a common double take. A little deceptive with the listing as 1GB Add On......0/2048.