topic Re: Transfer from Koodo in Get Support

Transfer from Koodo

Bill123 — Thu, 06 Jan 2022 08:35:11 GMT

Hello,

I recently have switched from Koodo, my SIM card was in a home phone line using a SIM card. Koodo had sent my a text message confirming if I was making the switch. I could not reply to the text message, now the SIM card is locked on Koodo's end. I have called them and they have said they've unlocked the SIM card and they are aware of the transfer. They said I need to contact Public Mobile now to complete the transfer. The new PM SIM card still says unknown, and the other Koodo SIM card (now in an old iPhone) says locked still.

Thanks,

Bill

Re: Transfer from Koodo

Anonymous — Mon, 25 Oct 2021 21:18:52 GMT

@Bill123

for more info Transferring Your Phone Number Click Here link

Re: Transfer from Koodo

softech — Mon, 25 Oct 2021 21:09:58 GMT

There is a number to contact to confirm your Porting status. I will message you. Please check your Community inbox.

Re: Transfer from Koodo

t_p — Mon, 25 Oct 2021 21:11:24 GMT

@Bill123

Have you contacted CS ?

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1n1doJroLwunnRGLWzZdKyN27bm&lang=en&

@Bill123 customer support

Re: Transfer from Koodo

Bill123 — Mon, 25 Oct 2021 21:10:12 GMT

What is CS?

Re: Transfer from Koodo

softech — Mon, 25 Oct 2021 21:11:53 GMT

CS - Customer Support

check the inbox and call the number to confirm if the porting is completed yet.

I am wondering if porting or provisioning is the issue

Re: Transfer from Koodo

Anonymous — Mon, 25 Oct 2021 21:11:14 GMT

@Bill123 wrote:
What is CS?

@Bill123

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Re: Transfer from Koodo

Bill123 — Mon, 25 Oct 2021 21:17:13 GMT

Thank you! I have sent a message with the information, and now calling the porting status number.

Re: Transfer from Koodo

darlicious — Mon, 25 Oct 2021 22:28:57 GMT

@Bill123

The koodo number you are porting is a postpaid account?

Re: Transfer from Koodo

Anonymous — Mon, 25 Oct 2021 22:33:14 GMT

@darlicious : I seem to think he said it's from a Wireless Home Phone service. So no text. He would need to provide the IMEI.

Re: Transfer from Koodo

Bill123 — Mon, 25 Oct 2021 22:37:06 GMT

Is that true? I did not provied it as all I thought I would need was the account number for the number. I have sumbitted a ticket, hopefully it can be fixed!

Re: Transfer from Koodo

Bill123 — Mon, 25 Oct 2021 22:37:57 GMT

Yes it is, but it is a Home Phone service which I didn't know was any different.

Re: Transfer from Koodo

softech — Mon, 25 Oct 2021 22:38:58 GMT

@Bill123

But you told me you called Porting support and they didn't tell you that you missed something? If they said nothing, I think it's ok

but you have opened ticket with PM, they will check again and will confirm

Re: Transfer from Koodo

Anonymous — Mon, 25 Oct 2021 22:43:51 GMT

I currently have the Telus Wireless Home Phone (WHP) service. I used to have the Telus SmartHub cell-based service. I ported out the internal number of that service into one of my PM accounts just to close the SmartHub service. This place required the IMEI.

Re: Transfer from Koodo

Bill123 — Mon, 25 Oct 2021 22:44:48 GMT

Yes, that's true. I'm not sure at this point then, Koodo said to ask for PM to request another port and they have approved the transfer on their end.

Re: Transfer from Koodo

darlicious — Mon, 25 Oct 2021 22:45:07 GMT

@Anonymous

Not to confuse matters further for the OP but if the sim card is now in an iPhone then a confirmation text can be sent. Are you suggesting he provides the iPhones IMEI?

Re: Transfer from Koodo

Anonymous — Mon, 25 Oct 2021 22:46:45 GMT

@darlicious : I would say the IMEI of the WHP device. I don't think WHP was provisioned for texting. But if they're not askin'...

Re: Transfer from Koodo

darlicious — Mon, 25 Oct 2021 22:48:43 GMT

@Bill123

Alright you have verbally approved the porting request with koodo. Then calling the porting department number will get them to put the request in again and koodo will release the phone number to pm.

Re: Transfer from Koodo

softech — Mon, 25 Oct 2021 22:50:24 GMT

Reading OP message again: "they are aware of the transfer. They said I need to contact Public Mobile now to complete the transfer. "

I think the porting is on the way.. just take couple days like any home line

But, OP has another issue, look like the PM sim not provisioned properly.

Re: Transfer from Koodo

darlicious — Mon, 25 Oct 2021 22:53:27 GMT

@Bill123

Do you have outgoing calling and texting on the pm sim card?

@softech

The home line was using a sim card so it is not a landline. Porting should complete in 2 hours or less once the new porting request is put in.