topic Re: Can’t log in or reset password for self serve in Get Support

Can’t log in or reset password for self serve

riddemal000 — Thu, 06 Jan 2022 08:35:01 GMT

I can’t log in, reset password, or register a new account without the message “login failed” slightly frustrating because I’m almost out of data and just trying to add some more. Any help would be appreciated thanks!

Re: Can’t log in or reset password for self serve

t_p — Mon, 20 Sep 2021 15:13:44 GMT

@riddemal000 wrote:
I can’t log in, reset password, or register a new account without the message “login failed” slightly frustrating because I’m almost out of data and just trying to add some more. Any help would be appreciated thanks!

Try another browser or incognito mode.

You can also add data via calling 611.

Re: Can’t log in or reset password for self serve

riddemal000 — Mon, 20 Sep 2021 15:14:35 GMT

Already tried different browsers and been at it for a few days now.

Re: Can’t log in or reset password for self serve

Yummy — Mon, 20 Sep 2021 15:15:41 GMT

I just tried with current browser I am using. No issues...

As suggested, try different browser, different browser mods. Try logging in from different computer/phone.

I believe you can add add-on calling 611

Re: Can’t log in or reset password for self serve

Triguy — Mon, 20 Sep 2021 15:15:54 GMT

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

Re: Can’t log in or reset password for self serve

riddemal000 — Mon, 20 Sep 2021 15:17:33 GMT

I can’t add data by calling 611 because they won’t accept my 4 digit pin that I made in person. I wish I could just talk to a real person?!?

Re: Can’t log in or reset password for self serve

t_p — Mon, 20 Sep 2021 15:38:40 GMT

@riddemal000 wrote:
I can’t add data by calling 611 because they won’t accept my 4 digit pin that I made in person. I wish I could just talk to a real person?!?

If you pay with a voucher, you won't need the PIN.

Maybe try that if you're in a bind, while waiting to sort out the login issue.

If you want to contact Customer Service:

Private Messages - Community (publicmobile.ca)

(PM Customer Service is strictly online, no real person to talk to.)

Re: Can’t log in or reset password for self serve

Triguy — Mon, 20 Sep 2021 15:22:39 GMT

You could submit a ticket to get your pin reset.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Can’t log in or reset password for self serve

Anonymous — Mon, 20 Sep 2021 16:36:45 GMT

@riddemal000

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck