topic Re: Usage not update in Get Support

Usage not update

Beefat — Thu, 06 Jan 2022 08:35:01 GMT

Hi, I paid my bill in Oct 19, but the usage are still not updated after a week(Oct 25). So, I am running out of data and call limit. What can I do to refresh my usage? Thanks

Re: Usage not update

Anonymous — Mon, 25 Oct 2021 15:07:32 GMT

@Beefat : When is your renewal? Are you looking at your phone usage or the usage in the self-serve?

As always, a picture tells a 1000 words. Maybe post a screenshot of your overview page. Blank out personal info of course.

Re: Usage not update

Triguy — Mon, 25 Oct 2021 15:09:38 GMT

Check your usage history in your account.

If your data didn't reset then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Usage not update

Beefat — Mon, 25 Oct 2021 15:10:31 GMT

Thank you for your help. I will do it.

Re: Usage not update

Beefat — Mon, 25 Oct 2021 15:13:41 GMT

Thank you. I have send request to customer service.

Re: Usage not update

Anonymous — Mon, 25 Oct 2021 15:18:18 GMT

@Beefat : The usage details are delayed. You wouldn't see the most recent usage. The counters on the overview page are almost immediate though.

If you choose not to post a screenshot then I'd be interested to know what the CSA's find for you. Please do report back.

Re: Usage not update

Anonymous — Mon, 25 Oct 2021 16:28:44 GMT

@Beefat

for more information about Managing Your Data Usage visit Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Usage not update

esjliv — Wed, 27 Oct 2021 00:13:46 GMT

@Beefat wrote:
Hi, I paid my bill in Oct 19, but the usage are still not updated after a week(Oct 25). So, I am running out of data and call limit. What can I do to refresh my usage? Thanks

@Beefat

Was your renewal date on Oct. 19th; OR, did you just make a manual top up and add the funds to your Available Funds area...thinking this would renew your plan - which it does not renew your plan this way.

You need to downgrade or upgrade your plan to renew your plan early, OR ask Customer Support to do that for you if you are wanting an early renewal of the same plan (note, no prorating of the plan that has already been paid for).