topic Public Mobile text of confirmation in Get Support

Public Mobile text of confirmation

Gary553 — Thu, 06 Jan 2022 08:34:49 GMT

How do you stop receiving texts from Public Mobile advising that the plan has been renewed at hours such as midnight or 6 AM? I don't want to block the number, but these messages are very annoying when they wake you up for that reason.

Re: Public Mobile text of confirmation

t_p — Sat, 23 Oct 2021 12:38:38 GMT

@Gary553 wrote:
How do you stop receiving texts from Public Mobile advising that the plan has been renewed at hours such as midnight or 6 AM? I don't want to block the number, but these messages are very annoying when they wake you up for that reason.

@Gary553

Those messages were sent automatically, so not much can be done about it.

Maybe turn down the volume, put on vibration only ..?

Re: Public Mobile text of confirmation

mimmo — Sat, 23 Oct 2021 12:40:38 GMT

No way to stop them that I know. I typically just put my phone on do not disturb automatically from 11 to 7 am. This solution might not work for all .

Re: Public Mobile text of confirmation

softech — Sat, 23 Oct 2021 12:52:29 GMT

@Gary553 Yes, the timing they sent is not the best.. No way to unsubscribe the text. Blocking on the device level is the only way but I don't suggest that. This could be useful info during Autopay failure.

Re: Public Mobile text of confirmation

Meow — Sat, 23 Oct 2021 14:26:27 GMT

Unless you are on support or for whatever reason have to have phone on 24/7, I suggest to either turn it of or lower volume on renewal date.

Another option is to to select special notification sound for 611 (like recorded 1 sec of 'silence') so when notification from 611 arrives you will not hear it.

I assume you receive all renewal/payment notifications from 611 same as myself.

Re: Public Mobile text of confirmation

pkaraa — Sat, 23 Oct 2021 15:15:30 GMT

One reminder to put the phone on silence for the renewal night.

another simple way is what @Meow suggested.

Re: Public Mobile text of confirmation

Gary553 — Sat, 23 Oct 2021 15:42:57 GMT

That's the solution. Add 611 to contacts, then make every text from them silent. Thanks.

Re: Public Mobile text of confirmation

AE_Collector — Sat, 23 Oct 2021 16:04:54 GMT

I have always found that all texts from PM seem to be set to not go out until daytime hours. I thought it was about 9AM pacific before anything from them arrives on my phone.

AE_Collector

Re: Public Mobile text of confirmation

darlicious — Sat, 23 Oct 2021 19:30:50 GMT

@AE_Collector

Back in July the two confirmation texts we recieve after renewal (rewards+renewal) suddenly changed to only the renewal text at 9am pt (noon eastern)and the rewards text 12 hours later at 9 pm pt (midnite eastern). Pm is aware of the glitch. Referral texts now come in at 11am pt (2pm eastern) another pattern change to make note of.....

Re: Public Mobile text of confirmation

t_p — Sat, 23 Oct 2021 19:52:43 GMT

@Meow wrote:
...
Another option is to to select special notification sound for 611 (like recorded 1 sec of 'silence') so when notification from 611 arrives you will not hear it.
...

What phone model has that option? My LG doesn't.

Re: Public Mobile text of confirmation

Gary553 — Sat, 23 Oct 2021 20:34:21 GMT

iPhone has the feature, but it is likely on most phones. Add 611 to you contacts, then click on it and see if there is an edit text tone or something like that. The iPhone has an option to click "none", as a text tone, so only the message appears but there is no notification that it has arrived. You will still see it, just not hear it arriving.

Re: Public Mobile text of confirmation

Korth — Sat, 23 Oct 2021 20:38:32 GMT

There's tons of dialer and messaging apps for Android phones. Some of them (like Signal SMS) provide features like notification grouping/prioritization/scheduling/etc. After midnight, my phone will briefly turn on when a message is received but it won't make any noise or vibrate or whatever - unless the incoming call/msg is on my list of "important" numbers. On the weekend, all contacts and numbers related to "work" are automatically muted, I'm (intentionally) unaware of them unless I happen to look at my phone.

I don't know if similar apps are available for iOS devices.

Re: Public Mobile text of confirmation

t_p — Sat, 23 Oct 2021 20:45:35 GMT

@Gary553

My phone definitely doesn't have that feature. Maybe most higher end phones but not (almost) bargain basement ones like mine🙂

@Korth

I'm not gonna install an app just to be able to shut up a text message. For me it's not even an issue. I never sleep next to my phone 😎

Re: Public Mobile text of confirmation

barndoor — Sun, 24 Oct 2021 06:39:32 GMT

@darlicious wrote:
@AE_Collector
Back in July the two confirmation texts we recieve after renewal (rewards+renewal) suddenly changed to only the renewal text at 9am pt (noon eastern)and the rewards text 12 hours later at 9 pm pt (midnite eastern). Pm is aware of the glitch. Referral texts now come in at 11am pt (2pm eastern) another pattern change to make note of.....

Simple Simon must be getting old ... why else would it take him 12 hours to figure out something that he used to figure out 3 minutes before the payment notification . Either that or he has invested in apps and is trying to create a need for same . Either way it is just sad . 😞

Re: Public Mobile text of confirmation

AE_Collector — Sun, 24 Oct 2021 18:24:50 GMT

I think we can all agree he is “getting old”

AE_Collector

Re: Public Mobile text of confirmation

Pawprints1986 — Sun, 24 Oct 2021 21:56:45 GMT

I've wondered why I got my most recent one on midnight of the following day. I used to pretty routinely get confirmation of rewards around 9am maybe 10am and the renewal around noon. No idea what's going on but definitely timing and even date issues too at times. This most recent I got my renewal confirmation 24 hours after actual renewal took place

The only still consistent one seems to be payment due in a couple days ones as far as date sent, and those have never been at odd morning hours

Re: Public Mobile text of confirmation

jib_tech — Mon, 25 Oct 2021 09:22:31 GMT

Me too. I was wondering why I was getting pm texts at night. Now I know. Thanks!

Re: Public Mobile text of confirmation

barndoor — Mon, 25 Oct 2021 16:19:19 GMT

@jib_tech wrote:
Me too. I was wondering why I was getting pm texts at night. Now I know. Thanks!

Please share then !! I understand "what " is causing the issue but I see no logical reason "why ".

Is it marketing ? Is it some manipulative tactic ? Is it to keep the help here busy ? Is it just that the bots that run PM can't take the recent high humidity and are glitching ?So many new customers that the old Simon just can't keep up ? Surely there is a reason "why" it would be changed . 😀

edited at 12:10 pm to say there is my confirmation of payment ... so I assume at 12:10am tonight I will get the message as to what rewards they applied to my account a few minutes ago . 🙄 ... have to remember to silence somehow . 😀

Re: Public Mobile text of confirmation

darlicious — Mon, 25 Oct 2021 20:16:51 GMT

@barndoor

Looks like I will get my rewards confirmation 6 minutes before you will get yours tonight. If you like I can give you a call and remind you to silence your phone before you get it? Really its just after 9pm... oh wait 9pm for me.....being in the eastern time zone sometimes isn't all that?!!🤣🤣🤣

Re: Public Mobile text of confirmation

barndoor — Tue, 26 Oct 2021 12:43:03 GMT

@darlicious

@darlicious wrote:
@barndoor
Looks like I will get my rewards confirmation 6 minutes before you will get yours tonight. If you like I can give you a call and remind you to silence your phone before you get it? Really its just after 9pm... oh wait 9pm for me.....being in the eastern time zone sometimes isn't all that?!!🤣🤣🤣

It was right on time .... 12am on the dot !🙄

Your comment still begs the question ...why not just send all messages at 12 pm eastern and then everyone in the country would receive their messages during normal business hours .

Its obvious PM can do it so why not ? The payment due notice comes as two messages so it seems apparent that traffic volume is not an issue and they used to do both confirmation messages at 12 pm ?