topic Phone data not working in Get Support

Phone data not working

jjodsouza — Thu, 06 Jan 2022 08:34:38 GMT

My mom is with Public mobile and has 3 GB bonus data plan. She has a UMIDIGI A9 pro smartphone. She has trouble accessing data when turning on the mobile data icon. Could it be the cell phone model that the data does not work?

Re: Phone data not working

t_p — Fri, 22 Oct 2021 11:11:24 GMT

@jjodsouza wrote:
My mom is with Public mobile and has 3 GB bonus data plan. She has a UMIDIGI A9 pro smartphone. She has trouble accessing data when turning on the mobile data icon. Could it be the cell phone model that the data does not work?

@jjodsouza

Has data ever worked before on that phone?

Have you checked the account to see if data is still available?

It could also be the APN settings on the phone.

@jjodsouza

Also try switching her SIM card to another phone to see if data works there. If not, it could be a provisioning issue and that will need CS intervention.

Re: Phone data not working

jjodsouza — Fri, 22 Oct 2021 10:57:03 GMT

She had an older model phone before a DORO and did not work there.

Re: Phone data not working

jjodsouza — Fri, 22 Oct 2021 11:00:52 GMT

How do I access the APN settings. Yes on her public mobile account it shows that she has data

Re: Phone data not working

t_p — Fri, 22 Oct 2021 11:07:05 GMT

@jjodsouza

On the phone, see if you have something like:

Settings > Network > Internet & Mobile Network > Advanced Settings ? Access point name

or Search for APN, it will take you to the setting.

You can check the APN settings to see if they match these:

Set up data on an Android phone (publicmobile.ca)

Re: Phone data not working

jjodsouza — Fri, 22 Oct 2021 11:18:25 GMT

Thanks. I got to the settings.