topic Re: Trouble in Get Support

Trouble

Victoriajanes — Thu, 06 Jan 2022 08:34:28 GMT

Hello. Is anyone having trouble with their phone? Mine is saying no network connection.

Re: Trouble

Anonymous — Thu, 21 Oct 2021 14:07:49 GMT

@Victoriajanes : Is this just suddenly? You've been working up 'til now? Did you buy the phone new in box or used? Maybe check devicecheck.ca. Maybe restart the phone.

Re: Trouble

darlicious — Thu, 21 Oct 2021 14:41:46 GMT

@Victoriajanes

Can you test your sim card in another phone? That will help determine if it's a device issue or a pm issue.

Re: Trouble

Meow — Thu, 21 Oct 2021 16:54:26 GMT

Where are you located? It could be local issue. No problems in GTA area.

Re: Trouble

Triguy — Thu, 21 Oct 2021 16:57:50 GMT

Try rebooting your phone. Also try manually selecting network to 3G.

Re: Trouble

Anonymous — Thu, 21 Oct 2021 17:04:38 GMT

@Victoriajanes

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings and Changing APN Settings,

on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do again Rebooting your phone

This is quick and simple,

if still not fix it you can test your SIM card in another device, to check it out your issue with device or SIM card.

Re: Trouble

esjliv — Fri, 22 Oct 2021 01:11:52 GMT

@Victoriajanes wrote:
Hello. Is anyone having trouble with their phone? Mine is saying no network connection.

@Victoriajanes

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Re: Trouble

hTideGnow — Fri, 22 Oct 2021 02:04:57 GMT

try to reboot your phone and pay attention at the network status on top. If you see it connected briefly then show no network, your phone could be blacklisted. Check devicecheck.ca as advised above.

also, put the SIM in another phone and see if it works or not