PUK

GalenReilly2019 — Thu, 06 Jan 2022 08:34:08 GMT

I may have missused my Fixed Dialling Number setting and forgot my pin...any ideas how to get my PUK2 number without buying a new Sim card?

Re: PUK

NDesai — Sun, 19 Sep 2021 01:24:28 GMT

@GalenReilly2019 You will need to contact the CS Agent to get the PUK code. Click the chat button on the bottom right and chat with Simon to create a ticket.

Re: PUK

esjliv — Sun, 19 Sep 2021 01:28:22 GMT

@GalenReilly2019 wrote:
I may have missused my Fixed Dialling Number setting and forgot my pin...any ideas how to get my PUK2 number without buying a new Sim card?

@GalenReilly2019

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot. Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: PUK

Anonymous — Sun, 19 Sep 2021 16:23:44 GMT

@GalenReilly2019

Where To Find Your PUK

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here link.

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