topic Re: Incoming calls in Get Support

Incoming calls

ztim — Thu, 06 Jan 2022 08:33:56 GMT

I don't receive incoming calls, it goes atumaticly to voicemail.

I can call and texting is good

Re: Incoming calls

Anonymous — Mon, 18 Oct 2021 20:10:43 GMT

@ztim

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

and you can try to reset network settings and Changing APN Settings

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Re: Incoming calls

Triguy — Mon, 18 Oct 2021 20:18:35 GMT

Did you recently port your phone number over to PM ?

Make sure that you have do not disturb set on your phone. Also try rebooting your phone.

Re: Incoming calls

mattdxb — Mon, 18 Oct 2021 20:16:13 GMT

Looks pretty clear to me this is a network issue as I am on Telus (not Public) and I'm having the same issue. No incoming calls but can make outgoing calls with no issue.

I only found out since my dad called me (via whatsapp) and told me he couldn't receive incoming calls either and he's on Public.

although it seems interesting that it doesn't seem very widespread. I'm not seeing many other reports aside from the PM subreddit

Re: Incoming calls

dabr — Mon, 18 Oct 2021 20:20:13 GMT

@mattdxband @ztim Telus (parent company of PM) is upgrading their equipment in some areas and some customers are being affected so the suggested workaround (for now) is to temporarily switch the network to 3G/WCDMA setting on your phones.

Re: Incoming calls

ShawnC13 — Mon, 18 Oct 2021 20:23:54 GMT

@ztim and @mattdxb, are you both in the London Area? It seems to be an issue in that area and it could be hardware that is being updated causing the issue.

Re: Incoming calls

mattdxb — Mon, 18 Oct 2021 20:45:26 GMT

@ShawnC13 @dabr

Thanks. Well, it seems to be have corrected itself within the last 10 minutes or so.

Calls seems to be going through. Testing with my home phone.

forgot to mention.. no, I'm in the GTA, not London area.

Re: Incoming calls

t_p — Mon, 18 Oct 2021 20:34:31 GMT

@mattdxb @ztim

As mentioned above, setting your phones to 3G should solve the problem for now.

If you don't find the setting to do it, you can try this:

dial *#*#4636#*#* on your phone
select Phone Information then Set preferred network type to WCDMA.