topic Re: Phone number in Get Support

Phone number

HBOMB — Thu, 06 Jan 2022 08:33:47 GMT

I activated my daughters account in August. I transferred her old Rogers number to Public. This week on Wednesday her phone number was changed to a different number without our permission. We need to change it back. I forgot to cancel her Rogers pay as you go and was charged by Rogers Sept. 10. I was then charged by Public Mobile - Sept 15 and then my daughters number was changed to a different random phone number. She wants her old number back but I need to change username email as the email used has changed.

Re: Phone number

Triguy — Sat, 18 Sep 2021 15:49:22 GMT

To change her self serve email would need to be done by a CSA.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

If her Rogers phone number was ported (transferred) to PM then her account should have been closed. You should contact Rogers.

Re: Phone number

Anonymous — Sat, 18 Sep 2021 16:02:06 GMT

@HBOMB

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Phone number

Anonymous — Sat, 18 Sep 2021 16:39:04 GMT

@HBOMB : It sounds like you missed the step of confirming the transfer. You would have needed to have left the old SIM in to confirm the text.

Try using the Change Your Number function to re-start the transfer. Put the old SIM in the phone and wait for the text and confirm.