topic Re: International calling in Get Support

International calling

Mikolaj — Thu, 06 Jan 2022 08:33:45 GMT

I'm trying to call Poland and I keep getting a message that I don't have enough minutes but I have 280min left

Re: International calling

Dunkman — Sat, 18 Sep 2021 14:37:12 GMT

Were you able to call Poland before?

The international long distance add on does include Poland:

Included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

Maybe reboot your phone.

Network reset of the phone.

Could also try a different Poland phone number.

Re: International calling

BKNS27 — Sat, 18 Sep 2021 14:59:17 GMT

@Mikolaj

If your just activate your PM SIM card and new to PM.

Try rebooting the phone by powering off and wait a few minutes then power it back on again.

If this fails, please contact a PM CS Agent by clicking on the SIMon chat button and type in Create a Ticket so the agent can review your issue.

Re: International calling

hTideGnow — Sat, 18 Sep 2021 15:05:02 GMT

@Mikolaj You called Poland before?

did you use this pattern to call? 011 48 and then area code and the number?

eg. 011 48 60 xxx xxxx

Re: International calling

Yummy — Sat, 18 Sep 2021 15:06:19 GMT

Did you actually buy international calling add-on minutes or you are referring for 280 minutes for some other add-on (Canada Wide minutes, etc.)?

Re: International calling

Mikolaj — Sat, 18 Sep 2021 15:23:02 GMT

I have called before and never had any issues, tried rebooting and still not working.

Thanks for replying

Re: International calling

Mikolaj — Sat, 18 Sep 2021 15:24:11 GMT

Ok thanks, tried rebooting and still not working

Re: International calling

Mikolaj — Sat, 18 Sep 2021 15:24:59 GMT

yes, made many calls and never had an issue until today

Re: International calling

Mikolaj — Sat, 18 Sep 2021 15:26:19 GMT

I bought the 300min international calling, It's worked great until today

Re: International calling

hTideGnow — Sat, 18 Sep 2021 15:31:38 GMT

@Mikolaj your local calls are ok? just want to confirm if your account is active

And you logon to My Account and it shows clearly you have 280 mins left?

You have a second phone around? Maybe try the SIM on the second phone and see .

Re: International calling

LeePublic — Sat, 18 Sep 2021 15:36:22 GMT

@Mikolaj Have you taken the SIM out and wait 30 secs, and then put it in back?

Re: International calling

Mikolaj — Sat, 18 Sep 2021 15:39:25 GMT

Local calls work and when I check m account it says 280min left

I'm going to try customer service

thanks

Re: International calling

Mikolaj — Sat, 18 Sep 2021 15:59:04 GMT

It worked after taking the sim out, there was no answer so I called back and then got the same message that I've been getting all day saying I have insufficient funds to make this call

Re: International calling

hairbag1 — Sat, 18 Sep 2021 16:03:41 GMT

@Mikolaj...try cycling Airplane Mode ON / OFF...see if that helps and let us know please.

Re: International calling

Anonymous — Sat, 18 Sep 2021 16:12:01 GMT

@Mikolaj

try 01148 Area Code - Land Phone Number

EXAMPLE: 0114860 xxx xxxx.

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: International calling

Mikolaj — Sat, 18 Sep 2021 16:23:04 GMT

didn't work, I talked to customer support and they said that the add on is active and they're not seeing any errors. I have gotten through a couple times but when I call back to make sure it's working I get the same message saying I have insufficient funds to make the call

Re: International calling

Mikolaj — Sat, 18 Sep 2021 16:24:45 GMT

It's not a connectivity issue I just keep getting a message that I don't have sufficient funds to make the call when clearly I do