topic Re: Date and time in Get Support

Calls going to voicemail

KenGam — Thu, 06 Jan 2022 08:33:41 GMT

Hello,

Can any one help us? We are having network issues with Public mobile for the past one week. Nearly all our incoming calls go straight to the voice mail and other friends around London Ontario using Public Mobile are having similar issues.

Is your network experiencing breakdowns?

Thanks immensely for your prcompt feedback.

Re: Date and time

softech — Mon, 18 Oct 2021 01:12:05 GMT

@KenGam Yes, look like it is a common issue around London area. Possibly due to equipment upgrade

Please try to change your network type to 3G only instead of automatic . You might need to reboot the phone once (of course, confirm it is still 3G only after reboot)

Calls going to voicemail

ShawnC13 — Mon, 18 Oct 2021 01:16:42 GMT

@KenGam this seems to be a big issue the London area right now. I believe many people have had their issue resolved by manually selecting the 3G network for cellular service.

Re: Date and time

KenGam — Mon, 18 Oct 2021 01:22:54 GMT

Thanks for prompt reply, how do we change to 3 G please?

Re: Calls going to voicemail

ShawnC13 — Mon, 18 Oct 2021 01:23:45 GMT

@KenGam than you for choosing my post as the solution but I believe it should go to @softech as they had provided the answer first. You can change the solution by removing it from mine. If you need assistance I can also change it for you

Re: Calls going to voicemail

juanpablo03 — Mon, 18 Oct 2021 01:25:04 GMT

around Toronto is normal

Re: Date and time

ShawnC13 — Mon, 18 Oct 2021 01:25:24 GMT

@KenGam you will need to go into your settings and look for a title such as networks. You should be able to manually select 3G only

Re: Calls going to voicemail

KenGam — Mon, 18 Oct 2021 01:26:08 GMT

Ok please do, I don't how to do it?

Re: Calls going to voicemail

ShawnC13 — Mon, 18 Oct 2021 01:26:32 GMT

@juanpablo03 yes this send to be localized to the London area. As it has been suggested it is probably hardware updates and will hopefully be resolved soon

Re: Date and time

esjliv — Mon, 18 Oct 2021 01:28:48 GMT

@KenGam wrote:
Thanks for prompt reply, how do we change to 3 G please?

Can you find this on your device?

Select 3G or WCDMA ONLY:

Re: Date and time

t_p — Mon, 18 Oct 2021 01:28:06 GMT

@KenGam wrote:
Thanks for prompt reply, how do we change to 3 G please?

@KenGam

You can also do it this way if you have an android:

dial *#*#4636#*#* on your phone
select Phone Information then Set preferred network type to WCDMA.

Re: Date and time

Anonymous — Mon, 18 Oct 2021 01:46:47 GMT

@t_p : That doesn't work on every Android device. Might work on the OP's. But not all.

Re: Date and time

KenGam — Mon, 18 Oct 2021 01:53:59 GMT

Thanks a lot, I have just did and it works. I appreciate your help.

Cordially

Re: Date and time

KenGam — Mon, 18 Oct 2021 01:57:38 GMT

Thanks a lot, it works

Re: Calls going to voicemail

RandyWM — Mon, 18 Oct 2021 16:00:41 GMT

My 2 kids, my wife and I all have Public Mobile plans and live in London and have been experiencing massive issues for the past 2 weeks. Same thing is happening to us and all my business calls are just going to VM. I am getting texts still...

Re: Calls going to voicemail

RandyWM — Mon, 18 Oct 2021 16:20:48 GMT

I changed my network to 3G and it seems to be working now. However, my "bars" for reception seem to have gone down significantly.

Anyone else who is having this issue and changing to 3G having the same issues?

Re: Calls going to voicemail

darlicious — Mon, 01 Nov 2021 23:13:34 GMT

@RandyWM

That's probably caused by the construction material around you impeding signal strength. You can check your signal strength by going to your Settings>>about phone>>status>>sim card status then look for your signal strength. Around -90 d8m is ideal.

Mine 4G LTE (-106 d8m 34 asu) 3G (-75 d8m 19 asu) Mount Pleasant, Vancouver

Re: Date and time

Meow — Mon, 18 Oct 2021 16:38:05 GMT

@Anonymous wrote:
@t_p : That doesn't work on every Android device. Might work on the OP's. But not all.

It does not work on Samsung S7... But it cost me 2 minutes of my call allotment...

Re: Date and time

Anonymous — Mon, 18 Oct 2021 16:41:10 GMT

@Meow : What? You don't have thousands of minutes on hand to not worry about a minute or three here and there? 🙂 Edit: But interesting to know that a test like that could consume minutes.

It didn't work on my Samsung A31 running A11 either.

Re: Calls going to voicemail

apvm — Tue, 19 Oct 2021 02:57:05 GMT

I hope they will fix it soon.