topic Re: Community Terms of Service & New Community Guidelines in Get Support

Re: Community Terms of Service & New Community Guidelines

trishe — Thu, 06 Jan 2022 08:33:37 GMT

If something sounds too good to be true it usually is. I recently received a PM soliciting online employment at $3500 per week. Is this a spam scam? Did anyone else receive this? Should it be reported? Thanks

Re: Community Terms of Service & New Community Guidelines

softech — Sun, 17 Oct 2021 22:35:17 GMT

@trishe Yes, got it couple days ago..

Whenever you see any spam.. click Report.. then delete it.

no.. we all know no good deal like this.. 🙂

Re: Community Terms of Service & New Community Guidelines

trishe — Sun, 17 Oct 2021 22:40:53 GMT

@softech

Thank you. Mega thanks for your prompt reply. I been away for half a year from this community and my communication skills are rusty. Would you be so kind to further suggest how I make a new post? I help I need to contact customer service on another matter. T I A ❤️

Re: Community Terms of Service & New Community Guidelines

softech — Sun, 17 Oct 2021 22:42:18 GMT

@trishe , you want to share what is the issue and maybe we can assist?

To open ticket with PM Customer Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Community Terms of Service & New Community Guidelines

trishe — Sun, 17 Oct 2021 22:52:33 GMT

@softech

Mega thanks again and sure!

😄

It could possibly help another if they experienced the same thing.

I received an actual email from public mobile stating my account is suspended due to lack of payment.

This is not true my account (s) were paid on the same day and neither was suspended.

If this is just an advertisement to promote auto pay it's alarming to the point of being somewhat offensive.

Did anybody else also receive this I wonder.

If it is just an advertisement I hope my phone provider Public Mobile will reconsider their advertising strategy and abstain from generating false information. If they suspended any of my paid up to date accounts I hope they remedy this error within the accounts receivable. I might have to switch providers if any account is suspended after I paid

Re: Community Terms of Service & New Community Guidelines

softech — Sun, 17 Oct 2021 22:57:02 GMT

@trishe is there any link on the email? Be aware, don't click

Yes, Autopay sometimes failed for no reason and the system won't auto attempt a second time. So, unless you manually pay it after, it won't unsuspend the account.

Also, when Autopay fails, you will get a text and I don't think there are email reminder.

So, from all these, it sounds like a scam. Is there any link there and maybe it tries to fool people to click on it?

do you have a screenshot of the email?

Re: Community Terms of Service & New Community Guidelines

trishe — Sun, 17 Oct 2021 23:06:11 GMT

@softech

I don't do autopsy

Thanks for the links but the one to place a ticket went nowhere

I was able to p m a c s agent

Thanks again

The email was sent from public mobile. I already went through its link to check my account and into here.

I can screen shot the email as I have not yet deleted it.

It, unlike the p m soliciting home based business, looks legit

Re: Community Terms of Service & New Community Guidelines

Anonymous — Sun, 17 Oct 2021 23:16:14 GMT

@trishe : You would want to be very sure of whatever links are in that email. I hope you didn't click on one and give up your login details. The url address could have been slightly off. The web page could have been a spoof to suck you in to do a login.

PM will send texts to suspended accounts, but not emails.

Re: Community Terms of Service & New Community Guidelines

dabr — Mon, 18 Oct 2021 04:02:37 GMT

@trishe wrote:
@softech

Mega thanks again and sure!
😄

It could possibly help another if they experienced the same thing.

I received an actual email from public mobile stating my account is suspended due to lack of payment.

This is not true my account (s) were paid on the same day and neither was suspended.

If this is just an advertisement to promote auto pay it's alarming to the point of being somewhat offensive.

Did anybody else also receive this I wonder.

If it is just an advertisement I hope my phone provider Public Mobile will reconsider their advertising strategy and abstain from generating false information. If they suspended any of my paid up to date accounts I hope they remedy this error within the accounts receivable. I might have to switch providers if any account is suspended after I paid

@trishe If your account is up-to-date with payments, then you can ignore that email message from PM. I think there's couple of other users also reporting receiving a similar erroneous email. It's safe to ignore if everything in your account is working.

Re: Community Terms of Service & New Community Guidelines

Meow — Sun, 17 Oct 2021 23:20:01 GMT

@softech wrote:

Also, when Autopay fails, you will get a text and I don't think there are email reminder.

I do not think PM communicates with us through emails. At least I Never received one except when signed with PM.

Everything is done through SMS beside emails regarding Community which I can choose to receive or not.

Be very weary of any emails offering or soliciting services. Look for exact email address and never click on any links, attachments, etc.

Re: Community Terms of Service & New Community Guidelines

Anonymous — Sun, 17 Oct 2021 23:23:47 GMT

@Meow : I guess I allowed my account to get marketing emails. I get marketing emails. But not suspended emails. I would really want to examine that email that trishe got.

Re: Community Terms of Service & New Community Guidelines

softech — Sun, 17 Oct 2021 23:26:38 GMT

.. i am waiting for the screenshot, too... 🙂

Re: Community Terms of Service & New Community Guidelines

trishe — Sun, 17 Oct 2021 23:51:08 GMT

@Anonymous a screens hot of my private email address to the community will not be forthcoming at least in any hurry with taking time to delete my private information from it. My email is set to receive advertisements and promotions from Public Mobile. The link in it to my account went to my account. My password had to be reset and that worked fine to show my active account...

This is why I suspect it was just an advertisement for autopay...but the way it was promoted was in very bad taste

Re: Community Terms of Service & New Community Guidelines

dabr — Mon, 18 Oct 2021 00:03:16 GMT

@trishe Here is a link to the other post I was thinking had a similar issue to yours. Is it same as what you received?

https://productioncommunity.publicmobile.ca/t5/Community/Email-quot-Missed-a-payment-Your-Public-Mobile-account-is/m-p/736592

Re: Community Terms of Service & New Community Guidelines

trishe — Sun, 17 Oct 2021 23:59:25 GMT

@softech

A screen shot of my email will be a long time coming.

To do so would involve editing my personal info as per community guidelines

It should be OK as my account is still active although I have to go a great distance to get into phone range to check the other (s) which were active prior to the email and so should still be

After reading other people's problems with auto pay I still choose not to pay that way

Also for personal reasons I am better at keeping track of what I pay than having it autopsy ed and running up interest charges on a credit card...call it frugal.

I think it was an advertisement for autopsy and the opposite of a good ad. Apparently others received it also. 😞

Re: Community Terms of Service & New Community Guidelines

trishe — Mon, 18 Oct 2021 00:06:52 GMT

@dabr yes it is similar but only the colour and letterhead is the same.

Mine said account suspended..to pay and how to pay etc and promoted auto pay to not have this happen.

I do not and will not use auto pay

I apologize to @softech and others in this community as my quick typing was auto spelled autopsy and I hadn't proof read to correct it to auto pay ...until recently reading ...oops

Re: Community Terms of Service & New Community Guidelines

dabr — Mon, 18 Oct 2021 00:15:10 GMT

@trishe wrote:
@dabr yes it is similar but only the colour and letterhead is the same.

Mine said account suspended..to pay and how to pay etc and promoted auto pay to not have this happen.

I do not and will not use auto pay

I apologize to @softech and others in this community as my quick typing was auto spelled autopsy and I hadn't proof read to correct it to auto pay ...until recently reading ...oops

@trishe Lol, don't worry about the typos or autocorrect choosing the wrong word, that's happened to all of us at various times. 😁

If you read the thread I linked, that customer also noted that the email received mentioned that his wife's account was suspended (incorrectly, of course). But it does seem these emails are being sent out in error and that's why it's safe to ignore if you know everything is fine in your account and with your phone service.

Re: Community Terms of Service & New Community Guidelines

softech — Mon, 18 Oct 2021 00:17:21 GMT

I apologize to @softech and others in this community as my quick typing was auto spelled autopsy

no worry.. we see posts about "Autopsy failed" all the time.. you know.. spell check power. LoL

Re: Community Terms of Service & New Community Guidelines

trishe — Mon, 18 Oct 2021 00:20:35 GMT

@dabr

Lol yes but reading autopsy sounds so morbid lol

Glad it was just a mistake but what a waste of what could have been good advertising space...like recent promotions etc

I like getting notified about them and tell a few friends and they tell a few friends...

I won't be disclosing this discouraging advertising mistake to any friends.

Bad advertisements are not good for business...or anyone

Re: Community Terms of Service & New Community Guidelines

darlicious — Mon, 18 Oct 2021 02:43:32 GMT

@Anonymous

Au contraire this seems to be a new way of informing pm customers that their autopay has failed. It may be a response to complaints from customers that they should be informed that their autopay has failed not just by SMS but email as well. Either that or the bf has caused another glitch that when he forgets to pay his bill and the autopay fails due to the kelloggs visa gift card not having a balance then a select few of lucky pm customers get an erroneous email as well.

@trishe

Was this the email you received?