topic Re: Data slow in Get Support

Data slow

JAC70 — Thu, 06 Jan 2022 08:33:19 GMT

Getting 1Mb instead of 3. Also affecting my kid's phone in another city entirely. Any ideas?

Re: Data slow

Meow — Sat, 16 Oct 2021 23:56:58 GMT

Too many kids playing games at the same time? 🙂

Could be just network overload... Saturday night, rainy weather, everybody at home...

Re: Data slow

Dunkman — Sun, 17 Oct 2021 00:09:17 GMT

@JAC70

Data speed can be slower depending on location and conditions at the time.

Maybe try to manually select 3G network, instead of LTE or auto. LTE speeds with Public mobile is capped to 3Mbps, while 3G network is not capped and many customers can get higher speeds. Will lose the LTE latency, but data speeds might be higher.

Re: Data slow

jib_tech — Sun, 17 Oct 2021 01:39:27 GMT

@JAC70

Try rebooting your phone and turning airplane mode on for a minute and off again.

Re: Data slow

gpixel — Sun, 17 Oct 2021 02:14:28 GMT

@JAC70

depending on tower saturation, you could be kicked off the nearest tower and reconnected to a tower further away. this could happen during high traffic hours.also weather can play a big factor and being indoors. there are many factors

it goes Telus, Bell, Koodo, Virgin, Public, Lucky for tower priorities

Re: Data slow

darlicious — Sun, 17 Oct 2021 02:43:52 GMT

@gpixel

Not according to sheytoon.....thats an old wives tale!

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Telus-Koodo-and-Public-Mobile-priority/m-p/479118/highlight/true#M103661

Re: Data slow

gpixel — Sun, 17 Oct 2021 10:35:36 GMT

@darlicious

i would have to respectfully disagree with him. public clearly states this and this is something we can all test and observe. Ive seen many customers compare their Telus account and their public account reception.. and the answer is never the same. public loses... all the time

Re: Data slow

JAC70 — Sun, 17 Oct 2021 13:23:14 GMT

Disabled LTE and went from sub-1Mbps to 10Mbps. Interesting. Cheers

Re: Data slow

pkaraa — Sun, 17 Oct 2021 15:02:14 GMT

@gpixel I have tested Koodo with PM.

Guess who won..

Re: Data slow

gpixel — Sun, 17 Oct 2021 19:09:07 GMT

@pkaraa

no. I'm not open minded I don't want to know... 🤫 😖

Re: Data slow

keepasa — Sun, 17 Oct 2021 23:24:15 GMT

Another thing to check is how many signal bars you are getting. Even though LTE is faster, If you are getting 1-2 bars indoors inside a basement, it's better to disable LTE so it'll use lower better penetrating frequency signals. Also saves on batter since phone will not be fighting for proper signal. Myself I always disable LTE even if I get 3 sig bars, I get better speed and battery under 3G. Cheers!