topic Re: My amount due is incorrect in Get Support

My amount due is incorrect

redmoun — Thu, 06 Jan 2022 08:33:16 GMT

My online profile is showing $35 for the next renewal however my plan is $25 a month

Re: My amount due is incorrect

esjliv — Sat, 16 Oct 2021 18:55:39 GMT

@redmoun wrote:
My online profile is showing $35 for the next renewal however my plan is $25 a month

@redmoun - well, that is weird.

What does it say under your Plan Details area?

Is it possible you scheduled a plan change to the $35 one?

EDIT: if so, just go in and remove the requested change.

Re: My amount due is incorrect

Triguy — Sat, 16 Oct 2021 18:56:15 GMT

Did you make a plan change for next renewal ?

Can you post a screenshot of your account masking any personal information ?

Re: My amount due is incorrect

redmoun — Sat, 16 Oct 2021 19:03:04 GMT

My billing date is October 17th , my plan was $25 dolallars , i ve upgraded to $35 plan 3 days later i ve changed the plan back to $25 and i got a message conirmation tahn the changes will take effect next october 17the However the system keep showing $35 as a amount due .

Re: My amount due is incorrect

Anonymous — Sat, 16 Oct 2021 19:06:32 GMT

@redmoun

you need to Contact Customer Support Agent by CS_Agent , and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

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Re: My amount due is incorrect

redmoun — Sat, 16 Oct 2021 19:11:20 GMT

Thank you so much for your Help , i just sent a message to CS agent

Re: My amount due is incorrect

esjliv — Sat, 16 Oct 2021 19:13:52 GMT

@redmoun wrote:
My billing date is October 17th , my plan was $25 dolallars , i ve upgraded to $35 plan 3 days later i ve changed the plan back to $25 and i got a message conirmation tahn the changes will take effect next october 17the However the system keep showing $35 as a amount due .

@redmoun

If your plan is scheduled to the $25, don't worry about it. It will be reflected upon your renewal and you will be charged the $25 less any rewards/available funds.

Re: My amount due is incorrect

esjliv — Sat, 16 Oct 2021 19:22:34 GMT

@redmoun wrote:
Thank you so much for your Help , i just sent a message to CS agent

@redmoun You do not need Customer Support on this one.

I will share this with you when I changed one of my accounts.

Day before going from $25 to $15:

Day of renewal:

Re: My amount due is incorrect

will13am — Sat, 16 Oct 2021 19:48:08 GMT

@redmoun wrote:
My billing date is October 17th , my plan was $25 dolallars , i ve upgraded to $35 plan 3 days later i ve changed the plan back to $25 and i got a message conirmation tahn the changes will take effect next october 17the However the system keep showing $35 as a amount due .

The self serve account shows the cost of renewal based on the current plan cost not the plan that you will be switching to. It is rather confusing but as long as you have the $25 plan selected for the next renewal, the cost will be $25+tax.

Re: My amount due is incorrect

pkaraa — Sat, 16 Oct 2021 20:07:15 GMT

normally I have seen the My Account page showing different amount when the plans have been changed.

My suggestion at this point will be have autopay setup for just in case.

When renewed, it'll be all fixed, if not, contact CSA as suggested.

Re: My amount due is incorrect

hTideGnow — Sat, 16 Oct 2021 20:12:46 GMT

@redmoun I understand that you changed to $35 but you also changed it back to $25 after. I think it should show $25 plan.

best way is to contact CSA just in case.

did you try to Change to $25 plan again? If you successfully change it back to the $25 plan earlier, it shouldn't let you. if you are able to change it, then it is still good, you change it back before it is too late

Re: My amount due is incorrect

Meow — Sat, 16 Oct 2021 22:44:21 GMT

@redmoun wrote:
My billing date is October 17th , my plan was $25 dolallars , i ve upgraded to $35 plan 3 days later i ve changed the plan back to $25 and i got a message conirmation tahn the changes will take effect next october 17the However the system keep showing $35 as a amount due .

Maybe system did not 'like' how fast you flip flopped your plan. From 25 to 35 then back to 25... Hmmm.