topic Re: Need to Cancel in Get Support

Need to Cancel

Ajaysohal6 — Thu, 06 Jan 2022 08:33:15 GMT

Need help to canceling

SD08: Moved from Beginner’s Guide to the Community. Title edited to match subject.

Re: Need to Cancel

Triguy — Sun, 17 Oct 2021 00:22:36 GMT

@Ajaysohal6 If you have autopay setup then remove it to cancel your account.

To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Re: Need to Cancel

Anonymous — Sun, 17 Oct 2021 00:22:50 GMT

@Ajaysohal6 wrote:
Need help to canceling

@Ajaysohal6

you have to remove Autopay from your account, and do Transfer your number to another company if you need your number if you don't need it, and After 90 days of non-payment, your account will be permanently deactivated, which means you will:

Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

*important to know about Transfer your number,

Make sure that you have the old SIM card in your phone when you're porting your number. You should get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.