topic Re: Data not working,after payment in Get Support

Data not working,after payment

kaurjasmine1247 — Thu, 06 Jan 2022 08:32:59 GMT

I have reactivated my plan ... But my data isn't working ..!!!.

Re: Data not working,after payment

Triguy — Fri, 15 Oct 2021 18:03:35 GMT

Make sure you have the correct APN settings.

Try rebooting your phone.

Re: Data not working,after payment

Meow — Fri, 15 Oct 2021 18:12:20 GMT

What about SMS/calls? Do they work?

Do you have enough data on your account? Check account status for GB/minutes left.

Re: Data not working,after payment

Anonymous — Fri, 15 Oct 2021 18:12:57 GMT

@kaurjasmine1247

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do again Rebooting your phone,

or you can try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

Re: Data not working,after payment

ShawnC13 — Fri, 15 Oct 2021 18:19:38 GMT

@kaurjasmine1247 wrote:
I have reactivated my plan ... But my data isn't working ..!!!.

So was your plan suspended then you paid and re-activated? Have you re-booted your phone? What plan are you on, if you are on a small data plan once you re-activated maybe somethings in the background may have updated or using data in the background and used it.

Re: Data not working,after payment

kaurjasmine1247 — Fri, 15 Oct 2021 18:30:26 GMT

Yeah ..my plan was suspended ...it was of $40 ..I have made the payment ..it's been time....I need my data urgent...please help

Re: Data not working,after payment

ShawnC13 — Fri, 15 Oct 2021 18:44:39 GMT

@kaurjasmine1247 wrote:
Yeah ..my plan was suspended ...it was of $40 ..I have made the payment ..it's been time....I need my data urgent...please help

@kaurjasmine1247, have you verified that your account status is Active now? If it is I would try re-booting your phone. You could also remove your SIM and re-insert it. If none of that works you will need to contact the CSA through the chatbot by the bubble in the bottom right hand corner.

Re: Data not working,after payment

hTideGnow — Fri, 15 Oct 2021 18:48:44 GMT

@kaurjasmine1247 wrote:
Yeah ..my plan was suspended ...it was of $40 ..I have made the payment ..it's been time....I need my data urgent...please help

@kaurjasmine1247 Did you login to My Account and confirm if the account status showing Active? If so, reboot your phone. Test if you can make calls and then data

If it is still showing Suspended, check if you see the full $40 showing as Available Fund on My Account. If so, manually load $1 more. If it goes through, click Reactivate current plan. Logoff My Account and reboot the phone.

Re: Data not working,after payment

dabr — Fri, 15 Oct 2021 19:12:36 GMT

@kaurjasmine1247 wrote:
Yeah ..my plan was suspended ...it was of $40 ..I have made the payment ..it's been time....I need my data urgent...please help

@kaurjasmine1247 Did you click the Reactivate button after making payment as suggested earlier?