topic Re: Ported out to Telus, plan still get renewed in Get Support

Ported out to Telus, plan still get renewed

vn33 — Thu, 06 Jan 2022 08:32:52 GMT

Hello,

I ported out of PM to Telus before the renewal date but still saw the renewal charge got charged to my CC. I cannot open a ticket with Simon because my account is closed.

What is best way to contact Moderator now?

Thank you!

Re: Ported out to Telus, plan still get renewed

Dunkman — Fri, 15 Oct 2021 13:44:17 GMT

@vn33

Best way is to send a private message to customer service agent (ie. moderator):

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CSA will ask a few questions to verify your identity and ownership of PM account.

Re: Ported out to Telus, plan still get renewed

vn33 — Fri, 15 Oct 2021 13:48:40 GMT

Thank you!

Re: Ported out to Telus, plan still get renewed

ShawnC13 — Fri, 15 Oct 2021 14:06:17 GMT

@vn33, I know your question got asked on how to contact the CSA for assistance, but I am wondering how long before your renewal did you port out to Telus? Just trying to get a timeframe so we can help others in the future where it might be best for them to port out 3 or 4 days prior to renewal instead of the day before (even though it shouldn't matter as the account should close once the number is ported out)