topic Re: Not sending or Receiving Texts in Get Support

Not sending or Receiving Texts

CourtneyE — Thu, 06 Jan 2022 08:32:40 GMT

I ported my Koodo number over today to public mobile. Everything looks like it is set up but my phone will not send or receive texts. Incoming and outgoing calls work as well as data. I have deactivated and re activated the account already, and went through all the settings on my phone already. Koodo has deactivated my account already to everything should be set up..

Re: Not sending or Receiving Texts

Anonymous — Thu, 16 Sep 2021 04:19:41 GMT

@CourtneyE : Is this with an iphone?

Re: Not sending or Receiving Texts

CourtneyE — Thu, 16 Sep 2021 04:20:17 GMT

no it is a samsung

Re: Not sending or Receiving Texts

Anonymous — Thu, 16 Sep 2021 04:25:10 GMT

@CourtneyE : If you connect to wifi or mobile data do any texts go in or out?

Re: Not sending or Receiving Texts

JK8 — Thu, 16 Sep 2021 04:30:33 GMT

@CourtneyE

Try clearing the storage and cache in the messaging app and reboot.

Re: Not sending or Receiving Texts

CourtneyE — Thu, 16 Sep 2021 04:26:41 GMT

nope. it will send the "samsung chat messages" which go over wifi and data. but actually texts do not work.

Re: Not sending or Receiving Texts

CourtneyE — Thu, 16 Sep 2021 04:29:33 GMT

@Anonymous It sends over "samsung chat messaging" which goes through wifi/data but not actual texts.

Re: Not sending or Receiving Texts

TheGx — Thu, 16 Sep 2021 04:31:07 GMT

@CourtneyE :Can you try put your sim card into another phone to see if it work in other phones?

Re: Not sending or Receiving Texts

CourtneyE — Thu, 16 Sep 2021 04:31:12 GMT

@JK8

I did factory reset of the phone this afternoon in frustration. still nothing.

Re: Not sending or Receiving Texts

CourtneyE — Thu, 16 Sep 2021 04:31:49 GMT

@TheGx I tried that. still could make calls and use data. no texts 😕

Re: Not sending or Receiving Texts

Anonymous — Thu, 16 Sep 2021 04:32:03 GMT

@CourtneyE : That's where I was headed. You need to turn off that option in the texting app. Unless you prefer to always need the internet for "texting" which is really instant messaging. Standard SMS texting doesn't need the internet.

Re: Not sending or Receiving Texts

CourtneyE — Thu, 16 Sep 2021 04:32:59 GMT

@Anonymous haha, I also did that too. I disabled the samsung chat feature in my settings.

Re: Not sending or Receiving Texts

TheGx — Thu, 16 Sep 2021 04:35:37 GMT

@CourtneyE :Since it don't work in other phones too it must not be phone problem it must be Public Mobile problem, you'll have to contact customer support by click that white chatbot bubble in bottom right or write them private message by click envelope button on top right.

Re: Not sending or Receiving Texts

Anonymous — Thu, 16 Sep 2021 04:36:34 GMT

@CourtneyE : Yeah I then saw your post about having done a factory reset.

So can you find the Message Centre in the texting app. It should be +16475800172 . I think that's just outgoing but something else to look for.

Re: Not sending or Receiving Texts

CourtneyE — Thu, 16 Sep 2021 04:44:39 GMT

@Anonymous I tried the SIM card in an older Phone I have and I had the same issue. I disabled the chat again after the factory reset. Sorry for being difficult! I am thinking it must be an issue on PM's end. My koodo SIM worked fine (until the number switched to PM)

Re: Not sending or Receiving Texts

BKNS27 — Thu, 16 Sep 2021 05:02:15 GMT

@CourtneyE

Did you power off phone when you switched the SIM card?
Wait a few minutes then power back on again?

I know you did a factory reset which should do the trick but power off might do the trick…never know.

Re: Not sending or Receiving Texts

esjliv — Thu, 16 Sep 2021 10:20:55 GMT

@CourtneyE wrote:
I ported my Koodo number over today to public mobile. Everything looks like it is set up but my phone will not send or receive texts. Incoming and outgoing calls work as well as data. I have deactivated and re activated the account already, and went through all the settings on my phone already. Koodo has deactivated my account already to everything should be set up..

@CourtneyE

It sounds like you are trying the right steps.

And since this is a Samsung, and you did try the SIM into another phone and the same issue happens, I would suggest asking CSA to check your account.

But before you submit a ticket, try this:

a Soft Reset: press and hold the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Not sending or Receiving Texts

Royston — Sat, 18 Sep 2021 02:11:39 GMT

Me too…..switched lastnight. Koodo to public. Just no texts. What iPhone do you have?

I have opened a ticket and am waiting for help.

Re: Not sending or Receiving Texts

Royston — Sat, 18 Sep 2021 02:13:32 GMT

Curious….how do you “test” if the SIM is working in the other phone? Sorry if dumb question

Re: Not sending or Receiving Texts

t_p — Sat, 18 Sep 2021 02:15:15 GMT

@Royston wrote:
Curious….how do you “test” if the SIM is working in the other phone? Sorry if dumb question

Just put the SIM in another unlocked phone.

If all features work, it's good.