topic Re: password reset email no longer use, forgot account log in password in Get Support

password reset email no longer use, forgot account log in password

jesseyin0109 — Thu, 06 Jan 2022 08:32:38 GMT

Hi.

I forgot the password for my account log in because I need to update my auto pay credit card information. Also, my password reset email no longer use, I really need to reset all the username and password. please help!

Re: password reset email no longer use, forgot account log in password

hTideGnow — Thu, 14 Oct 2021 22:38:43 GMT

@jesseyin0109 in your case , you only choice is to open a ticket with PM and have them to change the email address for you and help you to reset the password

Please use the Chatbot on the lower right to open ticket

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: password reset email no longer use, forgot account log in password

Anonymous — Thu, 14 Oct 2021 22:38:24 GMT

@jesseyin0109 : That email address is your login id. So if you've forgotten the password and lost access to the email inbox then all you can do is contact the CSA's. Click on the cartoon quote icon lower right and muddle your way through the chatbot to get to Submit ticket.

Re: password reset email no longer use, forgot account log in password

will13am — Thu, 14 Oct 2021 22:38:48 GMT

@jesseyin0109 , please click on the chat symbol on the lower right corner of the webpage and initiate a support ticket. The CSA will be able to assist.

Re: password reset email no longer use, forgot account log in password

Anonymous — Thu, 14 Oct 2021 23:40:36 GMT

@jesseyin0109

update @mimmo thanks.

~~you can try Forgot your password visit Here link, and enter your email address,~~

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset password and change Email for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: password reset email no longer use, forgot account log in password

mimmo — Thu, 14 Oct 2021 23:26:59 GMT

@jesseyin0109 make sure to have the CSA change all Instances, the username and primary email address and any other instances . And once done try the password reset to make sure the email has in fact been changed.

@Anonymous unfortunately your suggestion will not work as the user mentioned they do not have access to the email account any longer.

"Also, my password reset email no longer use"

Re: password reset email no longer use, forgot account log in password

Anonymous — Thu, 14 Oct 2021 23:35:01 GMT

@mimmo : Just more of the usual misinterpretation. Sees the subject line..copy...paste...post. Next!