topic Re: H+ connection but no data. in Get Support

H+ connection but no data.

drewng98 — Thu, 06 Jan 2022 08:32:35 GMT

Only sends/recieves data on LTE connection. But once it falls back on H+, no data is exchanged. I live in an area where LTE isn't always available. Any solves?

Phone:

Samsung S20 5G, USA version.

Seems like the area I live in has high fluctuating signals? Is this normal.

Re: H+ connection but no data.

hTideGnow — Thu, 14 Oct 2021 21:56:20 GMT

@drewng98 Any chance you are in Manitoba?

Also, are your voice calls ok when it is on H+ connection ?

Re: H+ connection but no data.

darlicious — Thu, 14 Oct 2021 22:06:38 GMT

@drewng98

Force your phone to use 3G only to see if it will connect better to that network without it searching out the 4G LTE network. Toggle airplane mode on/off after switching to establish a new connection to the network.

Re: H+ connection but no data.

Anonymous — Thu, 14 Oct 2021 22:24:44 GMT

@drewng98

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings and Changing APN Settings

For IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or Here link,

and go Changing APN Settings On Android device
click Here link,

Re: H+ connection but no data.

mitchnet12 — Fri, 15 Oct 2021 00:07:58 GMT

I believe that I have the same model as you, the SM-G981U1. I would recommend that you go to Settings->Connections->Mobile networks and check to see if you are on Global mode. Switch to LTE/3G/2G (auto connect), or 3G as previously mentioned. I started to have problems with phone calls dropping a few months ago, despite having been using the phone for a year. It had been recommended to me to have the settings ignore the 5G band since we don't have access to that network, so that the phone doesn't look for something that isn't there.