topic Re: Account message “ plan expired” in Get Support

Account message “ plan expired”

Mira0611 — Thu, 06 Jan 2022 08:32:33 GMT

I open the first PM account for my husband a month ago. Yesterday it was last day of the cycle and there was a message in his account ” plan expired” but Everything worked the way it should. This morning, when he checked, the account status was “active”. Was there anything wrong that’s why he got that message or it’s just a standard procedure to let customers know the cycle ended?
Thank you.

Re: Account message “ plan expired”

t_p — Thu, 14 Oct 2021 16:54:11 GMT

@Mira0611 wrote:
I open the first PM account for my husband a month ago. Yesterday it was last day of the cycle and there was a message in his account ” plan expired” but Everything worked the way it should. This morning, when he checked, the account status was “active”. Was there anything wrong that’s why he got that message or it’s just a standard procedure to let customers know the cycle ended?
Thank you.

@Mira0611

That's just the normal renewal process.

As long as you have service, there's nothing to worry about. The warning message will eventually disappear once the payment for renewal goes through.

Re: Account message “ plan expired”

Mira0611 — Thu, 14 Oct 2021 16:53:34 GMT

Thanks.

Re: Account message “ plan expired”

Anonymous — Thu, 14 Oct 2021 16:54:08 GMT

@Mira0611 : It's the renewal process. All new customers stumble over it and ask. In the evening of your renewal it will go Plan Expired in red. At midnight ET it will show "suspend" and reset all your features and convert rewards into Available Funds. Allegedly around 2am ET it will take any autopay payment. But we think it's really around 6am ET. If it can't find sufficient balance or autopay then it will really suspend around 9am ET.

If all your services work through all this then you're fine.

Re: Account message “ plan expired”

Mira0611 — Thu, 14 Oct 2021 16:57:20 GMT

Thank you so much, your answer was very informative, Greatly appreciated.

Re: Account message “ plan expired”

pkaraa — Thu, 14 Oct 2021 18:27:57 GMT

It should be updated tomorrow if the payment has gone through smoothly.

You ll see this "expired" thing on every renewal.

Re: Account message “ plan expired”

hTideGnow — Thu, 14 Oct 2021 18:44:38 GMT

@Mira0611 I have to admit it was scary when I first saw it

So, my rule of thumb now, don't scary yourself the night before. Just check on the morning of the new cycle and see if it shows Active

Re: Account message “ plan expired”

Anonymous — Thu, 14 Oct 2021 18:51:16 GMT

@Mira0611 : .....or wait for the noon ET text saying all is done.

Re: Account message “ plan expired”

Yummy — Thu, 14 Oct 2021 20:48:43 GMT

Never look at your account on renewal day as you will see this:

As long as you have service, nothing to worry about.