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Can’t make a payment for add-on (Extremely Urgent).

doswheelers — Thu, 06 Jan 2022 08:32:21 GMT

Trying to pay for an add-on, used a couple of cards and it won’t go through.

Re: Can’t make a payment for add-on (Extremely Urgent).

Anonymous — Wed, 15 Sep 2021 20:38:39 GMT

@doswheelers

your credit card in account !

very important to do, i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and go sign in to Self-Serve, to review your account, if you found at Available Funds: $ ?

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

Re: Can’t make a payment for add-on (Extremely Urgent).

darlicious — Wed, 15 Sep 2021 20:37:50 GMT

@doswheelers

Just click on one time payment and in the middle of the page you can click on manage my card. Make note of the red warning. Then follow this procedure....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

Re: Can’t make a payment for add-on (Extremely Urgent).

doswheelers — Wed, 15 Sep 2021 21:00:46 GMT

I’ve tried all that, multiple cards, called my credit card company, etc. Leaving on a cross border trip this evening and need the US add on. Thanks!

Re: Can’t make a payment for add-on (Extremely Urgent).

darlicious — Wed, 15 Sep 2021 21:02:17 GMT

@doswheelers

Do you currently have a valid card registered on your account? Do you know your 4 digit account pin number?

Re: Can’t make a payment for add-on (Extremely Urgent).

Anonymous — Wed, 15 Sep 2021 21:04:16 GMT

@doswheelers : If you've been trying a bunch of things a bunch of times then likely your credit card entry is locked out thinking it's suspicious activity. You can try to wait about an hour and try one or two more attempts but you'll likely need to get the CSA's to intervene.

Re: Can’t make a payment for add-on (Extremely Urgent).

doswheelers — Wed, 15 Sep 2021 21:41:32 GMT

No valid card on the account currently, but I did try to add one that was previously on the account. Yes, I know my valid pin.

Re: Can’t make a payment for add-on (Extremely Urgent).

darlicious — Wed, 15 Sep 2021 21:46:33 GMT

@doswheelers

If you have waited out an hour since your last attempt then follow my instructions above and try and add a card only. If successful then call 611 and add one of the preset amounts via your credit card on file. US roaming options are available via 611 as well.

Edit:

Here is some info about US roaming add ons that should help you.....

While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the moderators to add it before the waiting period ends.
If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a moderator to get your calling feature back if this happens.
After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your fongo # before you leave Canada and purchase just the US data roaming add on. Fongo also works on mobile data (1 min=0.5mb/100 min=50mb) so you could still recieve incoming pm texts, recieve incoming pm calls to your fongo #/app, outgoing calls from your fongo number and outgoing texts from textnow for free or small fee from fongo.
All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)

Happy travels and Stay--Safe!

Re: Can’t make a payment for add-on (Extremely Urgent).

Anonymous — Wed, 15 Sep 2021 21:45:29 GMT

@doswheelers : I think the PIN was asked for in case you'd prefer to use the 611 service to add a voucher and buy a roaming add-on. You can add the voucher in the self-serve too and buy the add-on.

Re: Can’t make a payment for add-on (Extremely Urgent).

esjliv — Wed, 15 Sep 2021 21:54:45 GMT

@doswheelers wrote:
Trying to pay for an add-on, used a couple of cards and it won’t go through.

@doswheelers

What is happening exactly?

Is your credit card being charged?

Note that purchasing an add-on is a two step process.

You should be able to use it instantly.

1-First you need to add the $ to your account and

2-then add the add-on to your account.

Don't forget to restart your phone.

*You can make the purchase via self serve account or by calling 611 on your phone.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Can’t make a payment for add-on (Extremely Urgent).

esjliv — Wed, 15 Sep 2021 21:56:15 GMT

@doswheelers wrote:
No valid card on the account currently, but I did try to add one that was previously on the account. Yes, I know my valid pin.

@doswheelers

Oh, you have purchased this before, and are now having issues...okay.

Wait an hour than try again.

If still issues after that ask CSA for help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Can’t make a payment for add-on (Extremely Urgent).

Anonymous — Wed, 15 Sep 2021 22:19:11 GMT

@doswheelers

maybe the issue with your Browser in mobile,

if you have your credit card in autopay in your account you can try by call *611 to buy it

Add-on and enter your 4 digit pin,

How To Purchase Add-Ons Through *611.. visit Here link

and if still not fix it please you Have to Contact Customer Support Agent by CS_Agent ,

Explain your issue they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck