topic Re: Starting your voice mail from scratch. in Get Support

Starting your voice mail from scratch.

barrascuk — Thu, 06 Jan 2022 08:32:20 GMT

Is there a way to totally re-do your voice mail? I don't mean to reset my password. I want to reset all of the voicemail options.

Re: Starting your voice mail from scratch.

Triguy — Wed, 13 Oct 2021 17:10:53 GMT

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

Re: Starting your voice mail from scratch.

Anonymous — Wed, 13 Oct 2021 17:16:21 GMT

@barrascuk

Reset your voicemail password (publicmobile.ca)

Re: Starting your voice mail from scratch.

t_p — Wed, 13 Oct 2021 17:13:09 GMT

@barrascuk wrote:
Is there a way to totally re-do your voice mail? I don't mean to reset my password. I want to reset all of the voicemail options.

Have you checked thru all these topics to see what you need?

Help Articles (publicmobile.ca)

Re: Starting your voice mail from scratch.

barrascuk — Wed, 13 Oct 2021 17:16:47 GMT

@t_p

@Anonymous

@Triguy

I have checked all you have suggested. And the answer is not there. I want re-do my voicemail complete set up as was on day one.

Re: Starting your voice mail from scratch.

t_p — Wed, 13 Oct 2021 17:19:54 GMT

@barrascuk wrote:
@t_p

@Anonymous

@Triguy

I have checked all you have suggested. And the answer is not there. I want re-do my voicemail complete set up as was on day one.

Maybe delete/desactivate and ask CS to reprovision your SIM with voicemail again?

Re: Starting your voice mail from scratch.

Anonymous — Wed, 13 Oct 2021 17:33:40 GMT

@barrascuk

you mean how to do recovery your voicemail is will be deleted !!

Easy Ways to Recover Deleted Voicemail.

Re: Starting your voice mail from scratch.

0PX9O4 — Wed, 13 Oct 2021 17:22:31 GMT

@barrascukYou can create a ticket for this with the chatbot on the lower right hand corner of the screen. Or message the CS_Agent user on this forum.

Re: Starting your voice mail from scratch.

barrascuk — Wed, 13 Oct 2021 17:44:08 GMT

@Anonymous wrote:
@barrascuk
you mean how to do recovery your voicemail is will be deleted !!

Easy Ways to Recover Deleted Voicemail.

I mean what I first posted....is what I mean!!!

Re: Starting your voice mail from scratch.

Anonymous — Wed, 13 Oct 2021 18:12:29 GMT

@barrascuk

or maybe you need to Contact Customer Support Agent by CS_Agent ,and ask them,

Re: Starting your voice mail from scratch.

barrascuk — Wed, 13 Oct 2021 18:00:27 GMT

Hello all. I have researched very thoroughly before I posted. I appreciate your responses but so far...nothing conclusive. I also found this on Telus for setting up voice mail hours ago and this does not cover how to fully reset your voicemail and re do it. This appears to be more encompassing than what you see here for PM and all steps may or may not work with PM voicemail. See here.

I can say that both Telus and PM do not do a good job in documenting the initial set up for voice mail.

Never the less I can't believe that I can't go into My Account or my voicemail account and do a re-set of it without intervention by PM.

Re: Starting your voice mail from scratch.

Anonymous — Wed, 13 Oct 2021 18:10:50 GMT

@barrascuk

contact that person @Nezgar has more experts about voicemail..

Re: Starting your voice mail from scratch.

Nezgar — Wed, 13 Oct 2021 18:58:37 GMT

@Anonymous wrote:
@barrascuk

contact that person @Nezgar has more experts about voicemail..

It can't hurt to open a ticket with the mods to see if they can completely reset your voicemail to defaults. I'm not sure if they can.

Otherwise, if you can't get into your voicemail account your only course of action is to log into your self-serve portal, and choose "reset your voicemail password". Then you call in the first time from your own phone to enter a new voicemail password, After that, you can at least access the menus to change the various settings.

This process was covered in the help articles previously referenced by @Anonymous and @t_p :

Here are the menu trees for some common tasks. Referencing these, you see a good overview of what's all available to possibly be changed to your liking:

Change voicemail greeting:

Set an extended absence greeting:

Play caller ID when playing back messages:

Change voicemail menu language:

Re: Starting your voice mail from scratch.

Anonymous — Wed, 13 Oct 2021 19:16:26 GMT

@Nezgar wrote:
Otherwise, if you can't get into your voicemail account your only course of action is to log into your self-serve portal, and choose "reset your voicemail password". Then you call in the first time from your own phone to enter a new voicemail password, After that, you can at least access the menus to change the various settings.

@Nezgar : Resetting the voicemail password resets it to ones 10 digit phone number. You can do set up from another phone after doing this.

Re: Starting your voice mail from scratch.

Nezgar — Wed, 13 Oct 2021 19:43:17 GMT

@Anonymous wrote:
@Nezgar : Resetting the voicemail password resets it to ones 10 digit phone number. You can do set up from another phone after doing this.

Ah right you are correct. Just tested again myself too... Resets to your 10 digit phone number, but it forces you to change it the first time afterwards.

Re: Starting your voice mail from scratch.

gpixel — Thu, 14 Oct 2021 02:39:14 GMT

@barrascuk

Reset Voicemail Name:
choose menu 4,4,3,3

Re: Starting your voice mail from scratch.

jib_tech — Fri, 15 Oct 2021 12:25:30 GMT

@Nezgar

Thank you this ones a keeper and tagged!

Re: Starting your voice mail from scratch.

BlueB — Fri, 15 Oct 2021 13:53:45 GMT

@barrascuk

I see you have a lot of generic answers, and I laugh a little because some posts gave you instructions on things you explicitly did not want to do. 🙂

To my knowledge, there is no way to reset your voicemail to system defaults. From other service, a Customer Service agent has always been able to do this by removing/re-adding the service and would expect Public Mobile to be the same.

As you've found, things may or may not work with Public Mobile vs Telus. If it were me, I would reach out to a CS Agent here and ask them if they can "reset" or remove-readd the service to help with what you're trying to accomplish. It's an odd request, so they may read it differently at first, but would be a great place to start. 🙂

Re: Starting your voice mail from scratch.

Meow — Fri, 15 Oct 2021 14:02:17 GMT

What exactly means 'reset vmail to default'? Access number will stay the same - your phone number. Password through My Account...

You can reset password, greetings, etc. at any time. Even if vmail is 'reset' to 'default' you still have to access it through your cell phone for the first time and set all these options.

Re: Starting your voice mail from scratch.

Anonymous — Fri, 15 Oct 2021 14:23:46 GMT

@Meow : I interpret the question as being like a reset to factory defaults. Just press one button deep down in the IVR and bam everything that is not default will be returned to default. But I don't know if that option exists. Undocumented maybe.

There's a trick with the initial setting up of voicemail. If you use the reset voicemail password that sets it to your 10 digit number then you can use any phone to call in and set it all up.

But this only matters for the $15 plan.