topic Re: london ontario area service problem in Get Support

london ontario area service problem

kaneyu — Thu, 06 Jan 2022 08:32:10 GMT

my and my friend's phone just can call out but can't call in, if restart phone first calls fine but after the same problem.

tested 5 phones using public mobile in London Ontario

Re: london ontario area service problem

darlicious — Fri, 22 Oct 2021 18:22:42 GMT

@kaneyu

There are no reported outages in your area at the moment. Try a little troubleshooting and test after each one.

Reboot phone.
Toggle airplane mode on/off.
Remove sim card. Test in other phone if possible. Try a different sim card in your phone.
Reset your network. ( You will lose saved wifi passwords if you do this.)
Force your phone to use 3G only.

See if any of these work for you.

[Correct option today ...... Luddite]

Re: london ontario area service problem

kaneyu — Wed, 13 Oct 2021 12:30:03 GMT

I tested 5 phones same using public mobile, my and my wife's phones, and other friends' phones. the same problem starts yesterday afternoon around 2 PM.

Re: london ontario area service problem

t_p — Wed, 13 Oct 2021 12:37:31 GMT

@kaneyu wrote:
I tested 5 phones same using public mobile, my and my wife's phones, and other friends' phones. the same problem starts yesterday afternoon around 2 PM.

@kaneyu

Contact CS to see if they can confirm a "very" localized outage or other issues:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: london ontario area service problem

kaneyu — Wed, 13 Oct 2021 12:38:18 GMT

cs won't help.

Re: london ontario area service problem

t_p — Wed, 13 Oct 2021 12:43:14 GMT

@kaneyu

Try typing "calling issues human" then click "contact us"

Note: You can also send a private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: london ontario area service problem

kaneyu — Wed, 13 Oct 2021 12:44:37 GMT

I did, waiting for reply.

Re: london ontario area service problem

CBServices — Wed, 13 Oct 2021 14:32:43 GMT

I'm having this exact same problem, on multiple Public Mobile cellphones, also in London.

My wife and I, both on Public, can't receive cell calls; it goes straight to voicemail.

We can both call out on our cellphones, but not to another Public cellphone. Calling to our residential landline from either cell works fine.

This is not a problem with the phone. There is definitely some kind of infrastructure problem in this area for Public Mobile.

Re: london ontario area service problem

Meow — Wed, 13 Oct 2021 14:36:32 GMT

You can check for outages at:

https://www.telus.com/en/nt/outages?linktype=ge-footer

Re: london ontario area service problem

0PX9O4 — Wed, 13 Oct 2021 14:42:10 GMT

Hopefully we'll get an update from one of the Public Mobile agents on this.

Re: london ontario area service problem

kaneyu — Wed, 13 Oct 2021 14:43:50 GMT

I found the problem, LTE got the problem right now, choose gsm/wcdma preferred. this setting fixed the problem.

Re: london ontario area service problem

0PX9O4 — Wed, 13 Oct 2021 14:45:26 GMT

Thanks for the update @kaneyu !

@CBServicesWould you please confirm if your problem is also resolved using these steps?

Re: london ontario area service problem

kaneyu — Wed, 13 Oct 2021 14:46:00 GMT

thanks for your information, I turned LTE to gms, it worked.

Re: london ontario area service problem

darlicious — Wed, 13 Oct 2021 14:57:48 GMT

@kaneyu

Happy to hear troubleshooting tip #5 worked.

If @sheytoon pops in I would hazard a guess that it's the changing/upgrading network equipment from Huawei to newer federally approved supplier that is causing the issue of a delay switching from the LTE to the 3G network for incoming calls causing voicemail to kick in. Should only be an issue for no more than a week at the most....hopefully!😃

Re: london ontario area service problem

sheytoon — Wed, 13 Oct 2021 15:23:37 GMT

London LTE is being swapped from Huawei to Ericsson. There might be some configuration mistakes, but it will get resolved eventually.

Odd that only incoming CSFB is affected.

Re: london ontario area service problem

darlicious — Wed, 13 Oct 2021 15:30:48 GMT

@sheytoon

Thanks! Lol....I wanted to say Ericsson but I couldn't remember for sure and defaulted to just the feds.

Re: london ontario area service problem

sheytoon — Wed, 13 Oct 2021 15:44:16 GMT

Each market is different. London is Ericsson, Montreal is Samsung, etc.

Re: london ontario area service problem

CBServices — Wed, 13 Oct 2021 18:40:38 GMT

@0PX9O4 My phone has options for LTE, 3G, and 2G. Nothing specifying any type of CDMA.

Selecting 3G definitely boosts my signal strength, so I'll try some calls, and see if the problem seems to be fixed.

Re: london ontario area service problem

Anonymous — Wed, 13 Oct 2021 19:23:42 GMT

@CBServices

can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

can you try manually selecting network "3G ONLY"or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do again Rebooting your phone

This is quick and simple,

and your data is working fine, if not working right you can try to reset network settings and go Changing APN Settings by visit Here link,

and do again Rebooting your phone

Re: london ontario area service problem

sheytoon — Wed, 13 Oct 2021 19:16:11 GMT

@CBServices

3G is WCDMA on your device.