topic Re: No service in Get Support

No service

Jason9 — Thu, 06 Jan 2022 08:31:58 GMT

Hello,

I gave an unlocked iPhone to my mom. The iPhone is unlocked from Rogers. I moved an active Public SIM card from a iPhone 6s to a 6. (6 is in way better shape and a 32to 128) It say “No Service”. I have tried a SIM card from;

Rogers-Worked

Virgin-worked

freedom-worked

kodoo-did not work

public-did not work (which I need of course)

I have tried; -shutting off them on again

-reinstalled SIM card 15+ times

-airplane mode (wait a min) airplane off

-cellular, reset network settings

-confirmed the phone is unlocked

-called apple. They say to contact the carrier

I’m at the end and now require assistance please.
Thank you all who respond.

Re: No service

Anonymous — Wed, 13 Oct 2021 00:32:48 GMT

@Jason9

you need to unlock your device,

from where you getting your device cotact that company they will be unlock for you for Free.

Re: No service

JK8 — Wed, 13 Oct 2021 00:43:35 GMT

Re: No service

Anonymous — Wed, 13 Oct 2021 01:04:58 GMT

@Jason9

if as you Confirm your phone is unlocked you can try to do factory reset,

and can you try your SIM card in another device to test your SIM card,

or you can try to reset network settings and Changing APN,

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone..

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
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Good Luck...

Re: No service

Jason9 — Wed, 13 Oct 2021 00:44:51 GMT

Hi,

thank you for responding. I did call my provider and Rogers confirmed that the device is unlocked.

Re: No service

Anonymous — Wed, 13 Oct 2021 00:59:06 GMT

@Jason9 wrote:
Hi,
thank you for responding. I did call my provider and Rogers confirmed that the device is unlocked.

@Jason9

just to you know

In June 2017, the Canadian Radio-television and Telecommunications Commission (CRTC) updated the Wireless Code of Conduct to address a number of common consumer complaints. One of them was the cost to unlock a phone, even after a customer has fully paid for the device.

Re: No service

Jason9 — Wed, 13 Oct 2021 01:08:02 GMT

This is great information…thank you. I now have to physically get the SIM card as it is not currently with me.

Re: No service

darlicious — Wed, 13 Oct 2021 01:17:09 GMT

@Jason9

Well thats a head scratcher....its unlocked because it's working on both the freedom and bell networks in addition to Rogers. Try connecting to the internet via wifi and download any software updates then connect thru iTunes for the carrier settings update. Then see what happens....

Re: No service

barrascuk — Wed, 13 Oct 2021 01:36:55 GMT

@Jason9 wrote:
Hello,
I gave an unlocked iPhone to my mom. The iPhone is unlocked from Rogers. I moved an active Public SIM card from a iPhone 6s to a 6. (6 is in way better shape and a 32to 128) It say “No Service”. I have tried a SIM card from;
Rogers-Worked
Virgin-worked
freedom-worked
kodoo-did not work
public-did not work (which I need of course)
I have tried; -shutting off them on again
-reinstalled SIM card 15+ times
-airplane mode (wait a min) airplane off
-cellular, reset network settings
-confirmed the phone is unlocked
-called apple. They say to contact the carrier
I’m at the end and now require assistance please.
Thank you all who respond.

Are you getting the IMEI # from settings=>about?

Are you getting the IMEI # from dialling *#06# on your keypad?

If from back of iPhone on from SIM tray....those #'s could be wrong.

Use one of the first two.

Also try this web site here.

The above option will tell you by your IMEI on your iPhone if it is locked or not. There will be lots of pop up and advertising...but get tot he bottom and it will tell you the lock status.

Or in general => about towards the bottom this means it is unlocked.

The vintage of your phone would have been sold as a locked phone unless it was bought at the Apple Store.

I too say it is a locked phone.

Re: No service

barrascuk — Wed, 13 Oct 2021 01:52:26 GMT

I doubt if your phone is Black Listed but do also verify if it is or is not here.

Re: No service

darlicious — Wed, 13 Oct 2021 01:54:54 GMT

@barrascuk

The phone isn't blacklisted as evidenced by how many other providers sim cards do work in the phone. It's just not working on the telus network.

Re: No service

pkaraa — Wed, 13 Oct 2021 16:37:31 GMT

First narrow it down to faulty SIM or faulty phone.

If it is working with Bell and Rogers both then it is unlocked.

Can you reset it again (it has been reported recently that you might need to reset it more than once.) or a low level format. You can google the process.

After format, it will be like a new phone setup all over again.

Re: No service

Jason9 — Wed, 13 Oct 2021 01:58:07 GMT

Hi Burrascuk,

Thank you for that helpful information. I used the link provided and from the Settings > About > IMEI

I confirmed the status as Unlocked

Re: No service

barrascuk — Wed, 13 Oct 2021 02:01:54 GMT

@darlicious wrote:
@barrascuk
The phone isn't blacklisted as evidenced by how many other providers sim cards do work in the phone. It's just not working on the telus network.

I hesitated at suggesting as I came to the same conclusion before hand. But one should check all possibilities. Like a Telus black list only....if there is such a thing.

Re: No service

darlicious — Wed, 13 Oct 2021 02:02:52 GMT

@pkaraa

Good point.

@Jason9

Try a network reset a few times after ensuring the software is updated to the latest version.

Re: No service

barrascuk — Wed, 13 Oct 2021 02:20:19 GMT

@Jason9 wrote:
Hi Burrascuk,
Thank you for that helpful information. I used the link provided and from the Settings > About > IMEI
I confirmed the status as Unlocked

Can you try your PM Sim in another phone please. You need to narrow down if it is a Sim issue or a phone issue.

Re: No service

darlicious — Wed, 13 Oct 2021 02:42:35 GMT

@barrascuk

The OP has already stated it is an active pm sim card vs a recently activated one.

Re: No service

barrascuk — Wed, 13 Oct 2021 03:45:23 GMT

Do a full reset on the iPhone and start from scratch with the PM SIM card.

Re: No service

Jason9 — Fri, 05 Nov 2021 17:22:08 GMT

Hello everyone,

I am in possession of the sim with the phone and would like your help. As a recap;

I gave an unlocked iPhone to my mom. The iPhone is unlocked from Rogers. I moved an active Public SIM card from a iPhone 6s to a 6. (6 is in way better shape and a 32to 128) It sasy “No Service”. I have tried a SIM card from;

Rogers-Worked

Virgin-worked

freedom-worked

kodoo-did not work

public-did not work (which I need of course)

I have tried; -shutting off them on again

-reinstalled SIM card 15+ times

-airplane mode (wait a min) airplane off

-cellular, reset network settings

-confirmed the phone is unlocked with the last carrier Rogers

-called apple. They say to contact the carrier

-the SIM card is active and works in an iPhone 6s, 10 and 12

- the phone is not blacklisted

-I have tried everything under network settings

- re-installed twice

I’m at the end and now require assistance please.
Thank you all who respond.

Re: No service

Triguy — Fri, 05 Nov 2021 18:02:13 GMT

Does the sim work in another phone ?

You have tried all the basic troubleshooting.

Contact a CSA by submitting a ticket.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.