topic Re: Password reset in Get Support

Password reset

hmarazd — Thu, 06 Jan 2022 08:31:55 GMT

I have forgotten my password and security questions.

Re: Password reset

Anonymous — Wed, 15 Sep 2021 15:07:03 GMT

@hmarazd : Click on the lower right cartoon quote button and muddle your way through the chatbot to get to Submit a ticket.

Re: Password reset

Triguy — Wed, 15 Sep 2021 15:10:06 GMT

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Password reset

Anonymous — Wed, 15 Sep 2021 15:27:03 GMT

@hmarazd : Oh, it occurred to me to ask...what are you needing to do? If it's to make a payment or buy data or US calling or roaming then there is the 611 service. You'd need your 4 digit PIN though and you've probably also forgotten that 🙂 but not if you use a voucher to make a payment.

Re: Password reset

t_p — Wed, 15 Sep 2021 15:15:46 GMT

@hmarazd wrote:
I have forgotten my password and security questions.

You don't need to remember the security questions, just the answer to them when they're asked.

Re: Password reset

Meow — Wed, 15 Sep 2021 15:59:37 GMT

@t_p wrote:
@hmarazd wrote:
I have forgotten my password and security questions.
You don't need to remember the security questions, just the answer to them when they're asked.

OK. You have only one attempt to get it right. Answers you remember are: John, Jim, Fred. Which one you will pick if you have no idea how they are related to question???

Re: Password reset

Anonymous — Wed, 15 Sep 2021 16:52:15 GMT

@hmarazd wrote:
I have forgotten my password and security questions.

@hmarazd

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Password reset

t_p — Wed, 15 Sep 2021 17:05:17 GMT

@Meow wrote:
@t_p wrote:
@hmarazd wrote:
I have forgotten my password and security questions.
You don't need to remember the security questions, just the answer to them when they're asked.
OK. You have only one attempt to get it right. Answers you remember are: John, Jim, Fred. Which one you will pick if you have no idea how they are related to question???

If you're asked: "What's your father's name?" and you don't know the answer, then, Yes, you definitely need help.

Here's the link:

Private Messages - Community (publicmobile.ca)