topic Re: Regarding activation of new no. in Get Support

Regarding activation of new no.

Kaveakash77 — Tue, 04 Jan 2022 19:03:28 GMT

I just activated my new no. When i try to activate new sim they decline my payment 6 time but when i call to my bank they told me PM already deduct the payment 6 times that means 300$. They did not activate my no neither activate my online account. When ever i try to go online i could not do.

Re: Regarding activation of new no.

chukdefatey — Mon, 05 Oct 2015 22:39:48 GMT

^You got to be Kidding me. I thought this issue was fixed already. I use to be a Regular on this forum but have cut down because issues that impact People financially really bother me so I because of that I only come here once in a while.

I suggest sending PM an email as to what happened or call your credit card company to let them know.

Re: Regarding activation of new no.

Kaveakash77 — Mon, 05 Oct 2015 22:53:19 GMT

I already called to my bank they told me they cannot cancel the transactions that i made with PM. I am so depressed bacause when i start to make my payment it decline my credit card so i tried 6 times

Re: Regarding activation of new no.

vrance — Mon, 05 Oct 2015 23:45:24 GMT

Hi @Kaveakash77, if it is a billing error, please click "Get Help" on the Public Mobile home page, and click "Contact Us", "My Account", "Billing and Payment", and fill in all the details. Send private message to @Moid_l and @Mansi_G since they are employee of Public Mobile, and they can speed things up. Public Mobile will respond from 24 to 48 hours. If it is a billing issue, Public Mobile should be able to refund the excess to you.

Re: Regarding activation of new no.

Luddite — Tue, 06 Oct 2015 01:06:55 GMT

@Kaveakash77 Agree completely with @chukdefatey and @vrance. You need to read We’re sorry, we’re experiencing some issues and send an email to PM.

It will get fixed but take a few days.

By any chance were you refering to activating a number from another carrier? If it was Koodo/Telus, be sure to tell us, there is something else you can try.